topic Re: Community signing-in in Discussions & Feedback

Community signing-in

Mi-Amigo — Sun, 24 Feb 2019 20:48:54 GMT

Hi guys

Just tried to sign-in with usual info but would not accept password so had to reset it.

Then accepted new one and told me to use that in future - all that on My02 before accessing forum

Anyone else had the same problem?

Re: Community signing-in

Cleoriff — Sun, 24 Feb 2019 20:50:35 GMT

That's a new one on me @Mi-Amigo

I have never experienced that particular issue at all.

Re: Community signing-in

Glory1 — Sun, 24 Feb 2019 21:01:46 GMT

My username and password are saved on the forum, so I never have to type them in again when I enter. And I've not experienced your problem @Mi-Amigo.

Re: Community signing-in

Mi-Amigo — Sun, 24 Feb 2019 21:16:53 GMT

@Cleoriff- thanks for your reply. When I read it, I went and checked e-mails and had standard reply

"you have changed your password" and usual dont reply to this....

@Glory1- thanks also. This is what`s weird my username and password were saved. But when I went to 02 (as I have always done) it asked for username, which I had to type in. It recognised this and message appeared to say so. Then a "click" box appeared telling me reset password, with instructions about doing that.....

btw both: I never sign out. Just click X to leave and close lappy down.

I hope that I`m not gonna have this problem when I try to come back on in the morning.

Re: Community signing-in

Mi-Amigo — Sun, 24 Feb 2019 21:37:17 GMT

I just did a "test".

Same again. Would not accept new password onMy02.

Said to reset, which I did. Came up with message I had exceed the limit on attempts and would have to wait to retry.

Then reverted back to blank box for username and blank box for password

Entered username, told to reset password, which I did. This time let me in and said connecting to Community and here I am.

This is so doing my head in... If it persists I contact Customer Services in the morning - too tired tonite.

Re: Community signing-in

Bambino — Sun, 24 Feb 2019 21:39:21 GMT

@Mi-Amigo If you do have a problem in the morning, once you manage to log in, send a PM to community admin, and hopefully they'll be able to help you sort it out.

Re: Community signing-in

Glory1 — Sun, 24 Feb 2019 21:42:14 GMT

@Mi-Amigo wrote:
I just did a "test".
Same again. Would not accept new password onMy02.
Said to reset, which I did. Came up with message I had exceed the limit on attempts and would have to wait to retry.
Then reverted back to blank box for username and blank box for password
Entered username, told to reset password, which I did. This time let me in and said connecting to Community and here I am.
This is so doing my head in... If it persists I contact Customer Services in the morning - too tired tonite.

Yes, it would do my head in as well @Mi-Amigo. But then all these changes are doing my head in, having to reset my password would be the straw that broke the camel's back!!

Re: Community signing-in

Cleoriff — Sun, 24 Feb 2019 21:44:21 GMT

@Mi-Amigo

Don't enter the forum through My O2.(when My O2 glitches it will affect everything)

Use this link to access https://community.o2.co.uk/

Then save your usename and password. That way it should always be there when you want to log in.

All you have to do is click 'sign in'...

Re: Community signing-in

Bambino — Sun, 24 Feb 2019 21:47:18 GMT

@Mi-Amigo Do you use a password manager? Always a good thing to use.:smileywink:

Re: Community signing-in

Mi-Amigo — Sun, 24 Feb 2019 23:05:24 GMT

Thank you so much all of you...

Seriously this means so much too me.

I`ve taken the advice and have got the short cut on my laptop directly here.

You will not believe this.

After my last post I had Chat with 02 Guru. I have never in my life had such an appauling level of service!

As many of you know, I was full of praise to 02 with the way my issues with unwanted calls but this is a whole different ballgame. The guru was an out-and-out geek. I explained that I am a technophobe but he ignored that, and after a long time going over and over the issue, finally came back with
you`ll have to go into an 02 store or call o344 number.

I explained I have health issues and would cost me £20 round trip by taxi as I can use public transport to get to the store, and phoning will cost me 35p+ a min plus.

Having failed to even understand that, I was passed a Guru manager who was worse! He repeated what the guru had said. I asked him if he could please read the reasons I cannot go into the store because of a serious health issue and he actually said "I hope you`ll be better soon".

I have not got a common cold - but a serious medical condition. I was so upset that I blurted out what it was and all he said was "sorry to hear that, but we cannot solve this on chat and youll need to go in store or phone". Insensitive does not come close....

Thanks to all you folks out there helping 02 customers, where the gurus fail.

You are indeed a Community and am very grateful that you have allowed me to be a part of that Community. Bless you.

I should add that these gurus could learn a lot about customer service from 02 accounts and the lovely admin on here.

Mi-Amigo

Re: Community signing-in

Cleoriff — Sun, 24 Feb 2019 23:30:14 GMT

@Martin-O2, @Marjo @EmilieT

One for you to be aware of and sort if possible?

Re: Community signing-in

Mi-Amigo — Sun, 24 Feb 2019 23:35:13 GMT

@Cleoriff

Thank you for bringing this to attention of admins

I have your link on my laptop - straight to Community - thank you.

But same issue with sign in on that too. Only way in was to reset password.

Re: Community signing-in

Glory1 — Mon, 25 Feb 2019 04:01:22 GMT

@Mi-Amigo wrote:
@Cleoriff
Thank you for bringing this to attention of admins
I have your link on my laptop - straight to Community - thank you.
But same issue with sign in on that too. Only way in was to reset password.

Honestly @Mi-Amigo that really is ridiculous. I hope one of our managers can sort it out for you. For a start you're going to run out of passwords at this rate:

Re: Community signing-in

Cleoriff — Mon, 25 Feb 2019 07:12:32 GMT

@Mi-Amigo wrote:
@Cleoriff
Thank you for bringing this to attention of admins
I have your link on my laptop - straight to Community - thank you.
But same issue with sign in on that too. Only way in was to reset password.

Then there's something going very badly wrong with your account @Mi-Amigo

I hope you manage to log on this morning with no issues. Either way, it's something that our managers should be aware of.

If this was to happen to a new member, then I'm sure they would give up!

Re: Community signing-in

Mi-Amigo — Mon, 25 Feb 2019 09:16:31 GMT

Thank you @Glory1 and @Cleoriff

As you can see I have managed to get on but with added problem.

I used link as suggested, but log-in not saved. Box on right asked me to register or sign in.

Clicked sign in. Asked for username, typed in correct username - and threw up "not recognized" and asked me to resubmit, typed in same correct username, accepted, asked for password, rejected, had to create new, accepted, then showed blue "connect" button, clicked, reverted to "sign in boxes" for a few seconds, hovered over Community in drop down box and it let me in.

And here`s a question for the guru?

Instead of him banging on about me going to the store or phoning 0344 number at my expense and at detriment to my health, why did he not offer to get techy customer services to phone me today (Mon) as 02 have my mobile number (not 02) as contact number (I do not have a landline)?

But you know what? Despite being upset last night, not much sleep, I am not gonna let some geek beat me and I`m confident this will be resolved.

Re: Community signing-in

Cleoriff — Mon, 25 Feb 2019 09:43:13 GMT

@Mi-Amigo

As we have mentioned all of the managers on here I'm sure one will pick up this problem at some point today. Fingers crossed. Probably best to NOT log off today...

Re: Community signing-in

Mi-Amigo — Mon, 25 Feb 2019 09:51:08 GMT

@Cleoriff wrote:
@Mi-Amigo
As we have mentioned all of the managers on here I'm sure one will pick up this problem at some point today. Fingers crossed. Probably best to NOT log off today...

Thanks. I see that @EmilieT is on duty and I am sure the other managers will pick this up.

And I ain`t logging off and aint going anywhere today

Re: Community signing-in

Marjo — Mon, 25 Feb 2019 15:35:09 GMT

Hi @Mi-Amigo, that sounds strange, I haven't seen this happening before. Let's have a look to see if we can find out what is happening with your account! I'll probably need some additional details so will get back to you via PM.

Re: Community signing-in

Mi-Amigo — Mon, 25 Feb 2019 15:44:42 GMT

@Marjo wrote:
Hi @Mi-Amigo, that sounds strange, I haven't seen this happening before. Let's have a look to see if we can find out what is happening with your account! I'll probably need some additional details so will get back to you via PM.

Thanks @Marjo I`m more than happy to chat via pm

Re: Community signing-in

Bambino — Tue, 26 Feb 2019 00:01:34 GMT

@Mi-Amigo Did you get the issue resolved?