topic Re: Very poor 4G service at railway stations in London in Discussions & Feedback

Very poor 4G service at railway stations in London

Chork — Sat, 23 Feb 2019 21:58:33 GMT

Take your pick - Clapham Junction, Victoria, London Bridge and probably many others. I can receive a high strength 4G signal on my iphone - seemingly - but the phone can't use it to download data. For years O2 have been operating this phantom 4G service which seems to be caused by the density of 4G users in those locations overwhelming the strength of signal (at least I assume that is the reason). Presumably, O2 could fix this by upgrading their infrastructure, but I'm not holding my breath. In the meanwhile, what are the prospects of being compensated for this routine loss of service?

Re: Very poor 4G service at railway stations in London

jonsie — Sat, 23 Feb 2019 22:06:05 GMT

On a scale of 1 to 10.....zero I would think! But, if you don't ask you don't get.

Re: Very poor 4G service at railway stations in London

MI5 — Sat, 23 Feb 2019 22:15:38 GMT

Yeah, good luck with that, but do let us know if a miracle happens

Re: Very poor 4G service at railway stations in London

anticpated — Sun, 24 Feb 2019 10:28:26 GMT

You have more chance catching a virtually empty Central Line train.

Re: Very poor 4G service at railway stations in London

gmarkj — Mon, 25 Feb 2019 07:52:21 GMT

You could try dropping down to a 3G connection (you would need to find the option in settings on your phone).
While this may seem like a backward step, the issue is likely to do with the number of people trying to use the 4G connection. As the 3G is less used the speed is probably going to be better...