topic Re: O2 website in Discussions & Feedback

O2 website

2O — Thu, 21 Feb 2019 18:41:11 GMT

The website asks to help choosing a phone, great? so i fill in my requrements "all i want is a hot spot phone". the website says the Nokia 3310 but cheaper is the Alcatel 20.38 (£5). its nice and cheap so i buy. upon receiving, it does not have wifi let alone hot spot, it will cost £2+ to retern so i will keep as a spare phone, and buy from a better website. Idealy one that lets me complain via email. I realy just want O2 to improve the infomation on the website.

Re: O2 website

MI5 — Thu, 21 Feb 2019 19:26:25 GMT

It's always important to check the specs before you buy.

Re: O2 website

Bambino — Thu, 21 Feb 2019 19:27:10 GMT

@2O I'm not defending the O2 site, but when the suggestions were made, why didn't you look up the specifications of each phone? It's easy enough to do using Google.

Re: O2 website

Glory1 — Thu, 21 Feb 2019 19:39:56 GMT

In facf, the technical specs are on the website. I know because I looked at the full technical specs for the S10+ last night. I always do that before considering any new phone.

Re: O2 website

MI5 — Thu, 21 Feb 2019 19:39:52 GMT

No mention of wifi on the O2 shop pages.

Re: O2 website

2O — Thu, 21 Feb 2019 21:34:44 GMT

Thank you all for your input.

I did look up the spec as best i could on O2 website and else ware. Websites all use different terminology: Tethering or Hotspot for ex. some say if wifi is in the spec then that means it will work as a hot spot, others say only 4G will do (ie when i chatted to O2). I am new to this hot spot requirement. I am happy with the phone and could send it back if i was not. My reason for posting this issue is the hope O2 and others will improve the website experience even better than it is, given that the high street is dissapeaing. visiting a human being in a shop may be the best idea.

Thank you all once again for your input Lets end this post it here 🙂

Re: O2 website

Bambino — Thu, 21 Feb 2019 21:53:12 GMT

We are all customers here @2O, but I will tag our community admin in the hope that they might pass your comments on to the appropriate department. @Martin-O2, @Marjo, @EmilieT

Re: O2 website

Martin-O2 — Fri, 22 Feb 2019 14:47:03 GMT

Cheers for the mention @Bambino.

@2O Thanks for taking the time to feedback about your experience. I'll pass on your comments to the web team.

Re: O2 website

2O — Wed, 13 Mar 2019 19:39:24 GMT

Well, I have just found the £2.50 reward added to my pay as you go balance, Just for posting my experience of using O2s website. That means the phone only cost me £2.50, an even better bargain than before. Its a better phone than i had before, although the battery is poor for a new basic phone, i knew that before i bought it from a rewiew on Argos. So I am impressed at the communications of O2 and the care they take of their customers. Thank you to all involved in this post, 2O.

Re: O2 website

MI5 — Wed, 13 Mar 2019 19:52:58 GMT

Bargain:)