topic Re: Sorry a phone mast close to you isn’t working... in Discussions & Feedback

Sorry a phone mast close to you isn’t working...

Junior — Tue, 05 Feb 2019 21:54:14 GMT

Has anyone else noticed there seems to be a LOT of masts not working at the moment? Wherever I seem to search on the Status Checker it says... ‘Sorry a phone mast close to you isn’t working’. I’ve done home and work postcodes and then big towns like Leeds, London, Sheffield, Manchester etc.

On a side note - I think that the my network app and Status checker could do with mirroring what Vodafone do by identifying the mast that isn’t work. Can this also be fed back please?

Re: Sorry a phone mast close to you isn’t working...

Cleoriff — Tue, 05 Feb 2019 22:22:02 GMT

@Martin-O2?

Re: Sorry a phone mast close to you isn’t working...

Martin-O2 — Wed, 06 Feb 2019 11:59:28 GMT

Hey @Junior, @Cleoriff I'm not aware of any widespread mast issues at the moment. I've checked a few post codes myself and all came back fine.

What area are you having difficulties in? I can check if there are any issues there.

Re: Sorry a phone mast close to you isn’t working...

jonsie — Wed, 06 Feb 2019 12:34:18 GMT

Mine comes back ok too although coverage here is quite poor being in a small village. I've reported it again!

Re: Sorry a phone mast close to you isn’t working...

jezza1234 — Wed, 06 Feb 2019 12:37:02 GMT

Interestingly I was having problems at the end of last week making calls from my office. When I checked the app there were no reported problems in my area.

When I then called C.S I was informed that a local mast to me was down. clearly the information on the App is not as accurate as it should be.

Re: Sorry a phone mast close to you isn’t working...

Cleoriff — Wed, 06 Feb 2019 14:00:29 GMT

@jonsie wrote:
Mine comes back ok too although coverage here is quite poor being in a small village. I've reported it again!

Interesting to see how close you are to Bedlam @jonsie

Re: Sorry a phone mast close to you isn’t working...

jonsie — Wed, 06 Feb 2019 14:30:26 GMT

@Cleoriff wrote:
@jonsie wrote:
Mine comes back ok too although coverage here is quite poor being in a small village. I've reported it again!

Interesting to see how close you are to Bedlam @jonsie

Very handy it is too!

Re: Sorry a phone mast close to you isn’t working...

Junior — Wed, 06 Feb 2019 16:05:01 GMT

Hi Martin. I’ll PM you.

Re: Sorry a phone mast close to you isn’t working...

Martin-O2 — Thu, 07 Feb 2019 09:52:21 GMT

Thanks @Junior, I've replied.

Re: Sorry a phone mast close to you isn’t working...

mcp1988 — Thu, 21 Feb 2019 16:23:33 GMT

Same thing has been happening in Belfast from october