topic Outstanding customer service in Discussions & Feedback

Outstanding customer service

HevR — Sun, 27 Jan 2019 23:19:24 GMT

I visited the O2 shop in Wallsend Forum today and bought a new phone. I was served by Yersin who was incredibly patient when I couldn't remember my account password. He explained the tarriffs and put me on a much more suitable plan for my use. He definatley earned his wage with me today. Great to see there is still some really good salestaff around. Thank you.

Re: Outstanding customer service

Cleoriff — Sun, 27 Jan 2019 23:24:45 GMT

@HevR

Thanks for posting.

It's great to hear of customer services going 'above and beyond'

I'm sure one of our managers @Martin-O2 @Marjo @EmilieT will make sure the feedback gets to Yersin.

Welcome to the forum

Re: Outstanding customer service

b4u2 — Mon, 28 Jan 2019 09:07:57 GMT

Amazing. You can tweet them @o2 or contact them for the feedback. Great to hear. Some people have luck😀🙂😂

Re: Outstanding customer service

EmilieT — Mon, 28 Jan 2019 10:27:20 GMT

Good morning @HevR, and thanks for sharing your experience with us! It's so lovely to hear you found Yersin so helpful, and I'll happily pass on your feedback to them and their team

Thanks @Cleoriff for the mention as well!