topic Re: Forum problems in Discussions & Feedback

Forum problems

gmarkj — Tue, 22 Jan 2019 08:03:11 GMT

Well I used the search function, but could not find the old forum problems topic, so if the Mod team can find it, feel free to merge...

I have been struck by the unread post issue this morning.

Due to a lack of sleep I have read the same thread 3 times this morning before my not awake brain realised.

Can we please have an update as to when this is going to be resolved?

Re: Forum problems

MI5 — Tue, 22 Jan 2019 08:09:37 GMT

Mentioned at length of this thread (and others no doubt) https://community.o2.co.uk/t5/Welcome-News/New-Community-Home-Page-amp-Other-Improvements/td-p/1098793/page/39

Re: Forum problems

Cleoriff — Tue, 22 Jan 2019 08:53:22 GMT

@gmarkj

I have to say it's affected me on numerous occasions over this past 2 weeks. It's so annoying and time consuming. Happens every time a thread is moved.

More importantly, it occurs on random occasions for absolutely no reason whatsoever!!

In the end the only way I can get rid of unread posts which I have read (numerous times)...is to 'mark all as read'...when I probably haven't read half of them!!

@Marjo @Martin-O2 @EmilieT?

Re: Forum problems

MI5 — Tue, 22 Jan 2019 08:51:18 GMT

It's always when a mod or admin has moved or edited something on the thread. But we've given all the help we can numerous times in the past. It's down to Lithium to find the issue and fix it which they seem incapable of doing.

Re: Forum problems

gmarkj — Tue, 22 Jan 2019 09:11:46 GMT

Thanks for the reminder where it was @MI5.
Was there ever 1 list of the issues and what is going on with them (no doubt most would just say Lithium investigating...)?

Re: Forum problems

MI5 — Tue, 22 Jan 2019 09:14:22 GMT

There was a forum issues thread which I think Leonard started years ago, but as very few issues ever got resolved, we stopped reporting all but the most irritating ones.

Re: Forum problems

jonsie — Tue, 22 Jan 2019 09:56:05 GMT

I'm having the same issue this morning but nothing new there....

I read the same posts over and again on a daily basis. If anything, this issue has got worse. I doubt it's even been looked at. A thread this morning has not been moved or moderated yet I've read it three times now.

Re: Forum problems

Glory1 — Thu, 24 Jan 2019 14:54:29 GMT

I hope @gmarkj doesn't mind me inserting myself into his thread about unread posts but like him I can't find the old forum problems thread either.

Anyway, apart from the unread posts issue that continues to irritate us all, I've just had a strange one, which I'm hoping is a one-off glich. I just received 2 emails about posts I made!? Why would I want to see my own posts? I mean I know I'm old but my memory hasn't gone yet

I'll tag Martin if it happens again which, hopefully, it won't 🤞

Re: Forum problems

Cleoriff — Thu, 24 Jan 2019 20:25:49 GMT

Hi @Glory1

The most recent thread is here

https://community.o2.co.uk/t5/Welcome-News/New-Community-Home-Page-amp-Other-Improvements/td-p/1098793/page/39

The other one was started by me in 2015.

https://community.o2.co.uk/t5/Discussions-and-Feedback/More-Forum-Issues/td-p/926207/highlight/true

It ran for 182 pages from 2015 until 2017 and I have just noticed it is now locked. Not sure when that happened?

@Marjowas the last person to post on it.

Re: Forum problems

Glory1 — Thu, 24 Jan 2019 20:29:32 GMT

Thanks @Cleoriff, I'll know where to look in future, though I hope nothing else weird happens.

Re: Forum problems

MI5 — Thu, 24 Jan 2019 20:32:08 GMT

I did post it above @Glory1

Re: Forum problems

Cleoriff — Thu, 24 Jan 2019 20:39:03 GMT

@MI5

I know that ...but I also posted the original one (that@gmarkj mentioned) which I started in 2015.

He stated he couldn't find it.

I'm not sure why it was locked?!

Re: Forum problems

MI5 — Thu, 24 Jan 2019 20:46:59 GMT

I didn't post because it was locked, although I've no idea why either.

Re: Forum problems

Cleoriff — Thu, 24 Jan 2019 20:55:14 GMT

Probably locked by the previous Head of Community.......(as it was 2 years old and went on for 182 pages!)

Re: Forum problems

MI5 — Thu, 24 Jan 2019 21:01:46 GMT

Probably fed up of us reporting issues

Re: Forum problems

Cleoriff — Thu, 24 Jan 2019 22:15:33 GMT

As I was bored I started to read the 'More Forum Issues' thread I started in 2015.

Interesting to note @Toby was the Head of Community at the time it started

PC's/laptops were running Win 7, I was using btinternet and changed to Gmail as emails from here stopped coming in..

Oh and I had my Note 3.

I got to page 31 and gave up. There were multiple problems with Lithium. So.. no change there then....

(No wonder @Toby left! )