topic Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase in Discussions & Feedback

Problems Claiming Free Tablet with Huawei P20 Pro Purchase

JanD — Tue, 08 Jan 2019 10:20:43 GMT

Any suggestions what to do. The website for claiming has a message saying they're experiencing technical issues, and to check back in 24 hours. It's been showing that message for a few days now.

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

gmarkj — Tue, 08 Jan 2019 10:35:49 GMT

I'll tag the community mods in as they have been helping others with this issue.
@Marjo @Martin-O2 @EmilieT another one for you...

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

JanD — Wed, 09 Jan 2019 09:31:42 GMT

Thanks. Tried again this Morning. I can complete all the form, but when I click on upload for the proof of purchase, I just keep getting returned to the blank form??@Margo @Martin-O2 @EmilieT

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

EmilieT — Thu, 10 Jan 2019 08:25:22 GMT

Hi @JanD, and welcome to the forum We know there have been some technical issues with the redemption website recently and it's being looked into, including what you're describing with the attachement error. As soon as we get any update around this we will share it with you here!

Thanks for the mention as well @gmarkj

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

ES — Sat, 19 Jan 2019 14:54:34 GMT

Has there been any progress on fixing the error on the form to claim your tablet?

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

Cleoriff — Sat, 19 Jan 2019 15:07:18 GMT

@ES wrote:
Has there been any progress on fixing the error on the form to claim your tablet?

@EmilieT?

Re: Problems Claiming Free Tablet with Huawei P20 Pro Purchase

EmilieT — Thu, 24 Jan 2019 09:54:45 GMT

Thanks @Cleoriff for the mention

@ES We've not had any updates yet, as soon as we do hear back we'll let you guys know!

Update: All known problems with the redemption website have been resolved, and if you are still encountering issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php. Please also note the proof of purchase can be uploaded in either pdf or image format (jpeg/png).