topic Re: Gurus in Discussions & Feedback

Gurus

Elvira — Fri, 03 Jul 2015 10:45:46 GMT

All I want to do is talk to a guru and ask a few simple questios... But I can't, as it always says they are all busy!

Re: Gurus

gindygoo — Fri, 03 Jul 2015 13:32:42 GMT

Hi there,

I'd advise u to contact cs 202 for contracts 4445 for payg as live chat is not very helpful in most situations.

Re: Gurus

perksie — Fri, 03 Jul 2015 13:49:18 GMT

Anything we can help you with here?

Re: Gurus

Anonymous — Fri, 03 Jul 2015 16:04:28 GMT

What can we help you with

Re: Gurus

MI5 — Fri, 03 Jul 2015 23:10:50 GMT

@Elvira wrote:
All I want to do is talk to a guru and ask a few simple questios... But I can't, as it always says they are all busy!

We are better than Guru's (as long as it doesn't require account access) so ask away and we'll get you sorted

Re: Gurus

Cleoriff — Fri, 03 Jul 2015 23:20:35 GMT

@MI5 wrote:
@Elvira wrote:
All I want to do is talk to a guru and ask a few simple questios... But I can't, as it always says they are all busy!
We are better than Guru's (as long as it doesn't require account access) so ask away and we'll get you sorted

Mmmmm...Gurus?

Re: Gurus

jonsie — Sat, 04 Jul 2015 05:10:11 GMT

A fountain of knowledge is available for you here @Elvira

Re: Gurus

Anonymous — Sat, 04 Jul 2015 11:48:15 GMT

What's a guru

Re: Gurus

Cleoriff — Sat, 04 Jul 2015 11:49:23 GMT

@Anonymous wrote:
What's a guru

Re: Gurus

jonsie — Sat, 04 Jul 2015 15:51:16 GMT

Generally

Unable to

Really help

U without looking at the manual and the community experts!

Re: Gurus

Anonymous — Sat, 04 Jul 2015 23:00:48 GMT

Or a prepared script

Re: Gurus

Elvira — Tue, 07 Jul 2015 00:47:08 GMT

Well, they ended up making a right hash of my account, I wanted a cheaper sim only tariff, but the second 'guru' missled me, (first one didn't have a clue!) and when It went active, I could see that it wasn't for me when my remaining 200 odd minutes had now gone down to 16! (As well as sending me a new sim, that didn't work in my old phone!). It took 2 phone calls to them today to sort it out, and get me on the right tarriff! They have trouble with old girls like me, who dont use the internet on their phones, and do not want data on the tariff! And the fact that my phone is 4 years old, and doesnt accept 4G, is something they can't get their heads around! What made me laugh, is when out of curiosity, I checked to see how much O2 would give me for it... £3.................. It works, I only use it as a 'phone' I might send 3-4 texts a week if I feel like it... I hate the internet on these things, too small, too fiddly, too slow, and eats batteries faster than a speeding bullet! I have a nice big HD monitor with my PC, which I would rather use anytime! We do have a tablet, but I hate those too! I only use that, if I have to show others how to use them! Touch screens are no good for swollen arthritic fingers.. But old fashion typing is fine for me! I would've put my sim in my old samsung slide phone if it had not died.........It had a better camera than this one! Rant over.... ❤️

Re: Gurus

jonsie — Tue, 07 Jul 2015 03:01:53 GMT

Hope everything is ok for you now

Re: Gurus

Bigtasty — Fri, 11 Jan 2019 05:15:33 GMT

Yep, same here, always the same

Re: Gurus

Bigtasty — Fri, 11 Jan 2019 05:19:36 GMT

Grrrr, hours I've kept going on to try getting a guru, can't ring my porrly wife asleep beside me, come on o2, I texted chat to 8202 nothing

Re: Gurus

MI5 — Fri, 11 Jan 2019 07:34:33 GMT

@Bigtasty try the chat option in the MyO2 app or use IE or Edge browsers if on a laptop.