topic Re: Customer Sevice in Discussions & Feedback

Customer Sevice

JC5 — Tue, 08 Jan 2019 10:43:59 GMT

Anybody any idea what's going on here?

Online chat agents still being advertised on the website but never actually available

Massively long wait times for a response when telephoning

Being passed from pillar to post when you do get through as nobody wants to tackle the issue I'm having

Promises of a call back when relevant people are free. Still waiting 18 hours later

Not a good start to 2019

Re: Customer Sevice

b4u2 — Tue, 08 Jan 2019 10:46:04 GMT

try another browser

Re: Customer Sevice

JC5 — Tue, 08 Jan 2019 10:57:45 GMT

Thanks for the thought. Already tried

Re: Customer Sevice

Anonymous — Tue, 08 Jan 2019 10:59:33 GMT

@JC5 There are problems with live chat at the moment but edge & Firefox seem to work. You could call customer service

https://www.o2.co.uk/contactus

Re: Customer Sevice

MI5 — Tue, 08 Jan 2019 11:04:59 GMT

Fix won't be in place until later this week so call or try us whilst you wait.

Re: Customer Sevice

JC5 — Tue, 08 Jan 2019 11:35:37 GMT

Well perhaps the problems should be highlighted on the website rather than offering a service that may or may not work depending on browser used. This has been going on for months

Have called customer services repeatedly - either ludicrously long wait times or agents playing "pass the parcel" with my issue. Currently been waiting 19 hours for a promised call back....

But thanks for your support

Re: Customer Sevice

gmarkj — Tue, 08 Jan 2019 11:54:17 GMT

Is it something that we (community) can help with or is it account related (and you have to speak to customer service?

Re: Customer Sevice

JC5 — Tue, 08 Jan 2019 12:31:33 GMT

It's related to a purchased handset so need to speak to them. Just asking the community if they know what's wrong with O2's sytems for communication. Bit ironic considering this quote from Mark Evans - CEO "We continue to put the customer at the heart of our business". In which case I think they need to see a cardio specialist!

Re: Customer Sevice

Anonymous — Tue, 08 Jan 2019 13:04:35 GMT

Thing Is unfortunately they won’t call you back. You will have to chase them