topic Re: Search feedback in Discussions & Feedback

Search feedback

DRH — Sat, 05 Jan 2019 23:44:11 GMT

I noticed that the main O2 Search function produces no results when Voicemail or Voice mail is entered.

I would have thought a mobile phone service provider would have web pages providing users with details, including everything from the number to dial, to its set up and features.

Re: Search feedback

MI5 — Sat, 05 Jan 2019 23:45:35 GMT

@DRH We do here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

Re: Search feedback

Cleoriff — Sat, 05 Jan 2019 23:46:39 GMT

@DRH

We have a guide here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

Re: Search feedback

jonsie — Sat, 05 Jan 2019 23:57:59 GMT

And the O2 web page here ::

https://www.o2.co.uk/help/digital-services/voicemail

....and you are quite correct the search produces no results though if you go to the help and support there is a direct link. It might be an idea to provide a search link. The search box there and on the community is not much use. Google is far easier and superior in every way.

Re: Search feedback

Bambino — Sun, 06 Jan 2019 06:22:23 GMT

Community search function produces this: https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=Voicemail

Re: Search feedback

DRH — Sun, 06 Jan 2019 12:10:29 GMT

Thanks for that. Just checked it again now and the search reply has been changed - taking a user to eventually find it. Did my comments prompt a change!

Re: Search feedback

DRH — Sun, 06 Jan 2019 12:12:35 GMT

Thanks for that. Just checked it again now and the search reply has been changed - taking a user to links that eventually reveal the search info. Did my comments prompt a change!

Re: Search feedback

DRH — Sun, 06 Jan 2019 12:13:01 GMT

Thanks for that. Just checked it again now and the search reply has been changed - taking a user to the info eventually. Did my comments prompt a change!

Re: Search feedback

DRH — Sun, 06 Jan 2019 12:13:46 GMT

Thanks for that. Just checked it again now and the search reply has been changed - taking a user to links that eventually reveal the info. Did my comments prompt a change!

Re: Search feedback

MI5 — Sun, 06 Jan 2019 12:15:15 GMT

Most unlikely tbh.....

Re: Search feedback

jonsie — Sun, 06 Jan 2019 16:08:02 GMT

Impossible....