topic Re: O2 insurance scam in Discussions & Feedback

O2 insurance scam

Peterchw — Thu, 27 Dec 2018 16:44:43 GMT

O2 claims that insurance date starts at the moment of ordering a device and not on date it was delivered.that despite waiting 20 days for an iPad I had only 8 days to buy insurance.Therefore it’s a scam like I have never seen before and will seek legal advice.People in Custormer service are absolut arrogant mobs not interested in helping me whatsoever].

Re: O2 insurance scam

MI5 — Thu, 27 Dec 2018 16:48:38 GMT

@Peterchw

There are much better options than O2 insurance,

I just got 3 iPhones insured with Debenhams for a fraction of the O2 cost and will insure devices up to a year old at start of policy.

Re: O2 insurance scam

Peterchw — Thu, 27 Dec 2018 16:49:43 GMT

I know but the way they treat me is ridiculous.

Re: O2 insurance scam

jonsie — Thu, 27 Dec 2018 16:50:18 GMT

Umm not sure exactly what you are saying but my understanding is that you can purchase insurance anytime? By the way, there are better options to choose from other than o2 insure.

Re: O2 insurance scam

MI5 — Thu, 27 Dec 2018 16:51:01 GMT

Then don't give them your money!
You can also complain here https://www.o2.co.uk/how-to-complain

Re: O2 insurance scam

MI5 — Thu, 27 Dec 2018 16:52:41 GMT

@jonsie wrote:
Umm not sure exactly what you are saying but my understanding is that you can purchase insurance anytime? By the way, there are better options to choose from other than o2 insure.

O2 will only allow you to take insurance within the first 30 days @jonsie and if not taken at time of purchase, you must visit an O2 store to have the device inspected too !

Re: O2 insurance scam

Bambino — Thu, 27 Dec 2018 16:54:12 GMT

@Peterchw You can lodge a formal complaint here: https://www.o2.co.uk/how-to-complain You should also cancel your O2 insurance and look elsewhere. Many home contents policies cover devices such as tablets. You need to look for alternatives.

Re: O2 insurance scam

Peterchw — Thu, 27 Dec 2018 16:56:15 GMT

What I am saying is that o2 says you have 28 days to insure your device.now imagine if you are waiting 30 days for your iPad...

Re: O2 insurance scam

jonsie — Thu, 27 Dec 2018 16:58:22 GMT

Ok i get it. Then sod them and choose a better and cheaper option.