topic Re: O2 service outage in Discussions & Feedback

O2 service outage

VertexX — Thu, 20 Dec 2018 14:53:17 GMT

No mobile data access since Tuesday (18/12/2018).

O2 service checker says a phone mast isn't working in the area (downtown London) for 3 days now.

Is it really taking 3+ working days to repair a phone mast? Ridiculous.

And O2 live chat isn't available too.

Re: O2 service outage

Bambino — Thu, 20 Dec 2018 15:10:52 GMT

@VertexX It can take much longer than 3 days. There are any number of reasons for it taking as long as it is, and O2 will not give a time frame for repair. The only thing in your favour is that they are aware of the issue. It will take as long as it takes, unfortunately.

Re: O2 service outage

VertexX — Thu, 20 Dec 2018 15:25:06 GMT

In my Country if there is an outage, they repeair it within a few hours, but never takes more than half day. They have to fulfill 98% availability put in the contract.

Funny that in a rich Country like the UK, they're unable to fix it.

Re: O2 service outage

PhoneChanger — Thu, 20 Dec 2018 16:07:45 GMT

There is a lot of technology and equipment in each cell tower, some of which is made by manufacturers not in the UK and spare parts may not be immediately available, so depending on what the issue is and what is needed to fix it will determine how long it takes to get fixed.

But as @Bambino says, since they know about the issue they will be working on getting it resolved as quickly as they can

Re: O2 service outage

DaveO — Mon, 24 Dec 2018 09:45:07 GMT

Data still seems to be out in central London - can't get online at all. That's nearly a week - why has O2 not released any info about this???

Re: O2 service outage

MI5 — Mon, 24 Dec 2018 09:46:52 GMT

@DaveO you can check here https://status.o2.co.uk/

Re: O2 service outage

gmarkj — Mon, 24 Dec 2018 19:58:48 GMT

Might be network traffic is impacting service.
Try dropping down to 3G to see if that helps.

Re: O2 service outage

jonsie — Mon, 24 Dec 2018 20:37:16 GMT

There appears to be a regular congestion issue in London.