topic Re: Live chat in Discussions & Feedback

Live chat

Catherine — Mon, 10 Dec 2018 12:15:56 GMT

I am hard of hearing,and cant hear when i call people , live chat is the only way i can speak to o2 can anyone please tell me if the live chat will be working soon ? Thanks

Re: Live chat

Anonymous — Mon, 10 Dec 2018 12:26:20 GMT

@Catherine Try using a different browser or delete your cache

Re: Live chat

Cleoriff — Mon, 10 Dec 2018 12:27:19 GMT

@Catherine

A lot of people are having problems with Live chat since the network went down last week.

You could keep trying, or maybe we could help here (as long as it's nothing to do with your account?)

Welcome to the forum by the way

Re: Live chat

EmilieT — Wed, 12 Dec 2018 10:34:17 GMT

Hi @Catherine, how are you getting on with this? Going forward there are some options on this page that you might find helpful as well

Re: Live chat

DavyWavy — Wed, 12 Dec 2018 11:27:36 GMT

I'm currently paying for two phones. One phone didn't arrive via courier...it got lost. I went to the shop 'cos I needed one pronto. O2 promised to cancel one and refund the momney. They haven't., even though the courier phone, which arrived 3 days lat, went back to them.

I'm paying for a phone which I don't have.

They promised to switch the sim cards within a few hours....my phone would die,...switch sims....get up and running again. That was a week ago. I'm currently paying for two lots of air time...they promised a refund. They haven't.

I've called them and used Live Chat....no further forward. Now I can't get onto Live Chat at all.

Okay, I could cancel my direct debit, buy I have no confidence that O2 will kill the right phone...which I need.

This is a last resort. Any siuggestions gratefully received.

Re: Live chat

MI5 — Wed, 12 Dec 2018 11:34:14 GMT

Only customer services can help you @DavyWavy

Keep calling, definitely don't use chat for this and call between 8 and 9am to avoid queues.

Re: Live chat

DavyWavy — Wed, 12 Dec 2018 11:37:29 GMT

Thanks. I'll give it another go. Bang goes another hour repeating the same questions.

Re: Live chat

MI5 — Wed, 12 Dec 2018 11:41:02 GMT

I feel your pain mate.

Re: Live chat

Anonymous — Wed, 12 Dec 2018 15:45:15 GMT

Also don’t cancel any direct debits

Re: Live chat

jonsie — Wed, 12 Dec 2018 16:13:47 GMT

O2 don't do simple......

As advised, call rather than a frustrating ineffectual chat.