topic Recompensation in Discussions & Feedback

Recompensation

Morningstar — Sat, 08 Dec 2018 11:51:38 GMT

A two day monthly subscription fee compensation in no way compansates for the financial loss and inconvenience caused by the network breakdown, 2 days, pathetic!!!

Re: Recompensation

Cleoriff — Sat, 08 Dec 2018 12:00:35 GMT

@Morningstar

32 million users were without service. Personally I'm surprised they are offering anything at all.

No Network guarantees 100% service. I know it's annoying for everyone re the outage. It wasn't even O2's fault. I'm a customer like yourself who was inconvenienced.

Luckily I had a back up plan.

Re: Recompensation

Anonymous — Sat, 08 Dec 2018 12:12:52 GMT

@Morningstar Don’t need to moan at least they are offering something which they aren’t actually obligated to do

Re: Recompensation

jonsie — Sat, 08 Dec 2018 13:53:41 GMT

Personally I think it's fair. O2 will look at your personal issues if you write in with proof of any loss of income. Many, many people will try and squeeze more, human nature I'm afraid. One day with no usage but they give you two days credit.

Re: Recompensation

Mike_T — Sat, 08 Dec 2018 17:16:55 GMT

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback.

Thanks,

The Community team