topic Re: Poor customer service in Discussions & Feedback

Poor customer service

Are02forreal — Sat, 08 Dec 2018 18:11:37 GMT

10% offer on next top up as way of compensation for a days lost service. Keep it o2 it's insulting

Re: Poor customer service

MI5 — Sat, 08 Dec 2018 18:14:52 GMT

As you are PAYG you can vote with your feet and leave if you're not happy.
If you need your PAC, see help here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Re: Poor customer service

Anonymous — Sat, 08 Dec 2018 18:23:01 GMT

What do you expect from less than 24 hours of no signal. It was fixed within a day & they aren’t actually obligated to compensate anyone

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 18:46:18 GMT

What do i expect?! I had virtually zero calls/txts/data for a full 24 hours! I rely 100% on my mobile connection for day to day everything. Banking, working, communication for appointments! I lost money through O2s negligence. What did you lose? A few hours YouTube time?! Get real!

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 18:48:09 GMT

I have incurred penalty charges through my inability to get in touch with a company re an appointment/scheduled maintenance because all of a sudden... Bang! No/nothing!

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 18:49:29 GMT

And im talking about zero connection. Ie zero calls, zero txts, zero data for the day..

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 18:52:53 GMT

2 days monthly rental refund?! Oh right... That's obviously going to cover my out of pocket expense.! O2 needs to man up and start reconsidering it's compensation (****** compensation) for the genuine customers who have lost money/earnings through their incompetence!

Re: Poor customer service

Bambino — Sat, 08 Dec 2018 18:53:34 GMT

@XAnarchist77X I suggest you read O2's Terms & Conditions. They've covered themselves, and you haven't a leg to stand on. Find me a network that guarantees 100% up time and I'll gladly change providers.

Re: Poor customer service

Anonymous — Sat, 08 Dec 2018 18:56:02 GMT

I had the same so don’t make out your the only one affected. 32 million people were & in the t&c it states service isn’t 100% fault free

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 19:07:19 GMT

Hey, I've been a perfectly happy customer of O2 for years now.. but I personally think that how O2 are handling this entire situation and how they are compensating customers for their unavoidable personal losses due to O2s NEGLIGENCE is pretty much unacceptable and pure CORPORATE GREED! It doesn't who/what company was at fault... Millions have suffered and a high percentage of those millions have suffered financially to different degrees. It really doesn't matter what O2 "can claim is not covered" the population as a whole will demand compensation for losses due to O2s poor maintenance /negligence/improper software upgrades..

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 19:10:59 GMT

Do O2 really in all honesty expect the vast majority of customers to accept a few pounds £ in compensation for their financial losses and inconvenience and still expect this vast number of customers to say "oh ok that's cool?" Make your own assumption..

Re: Poor customer service

Anonymous — Sat, 08 Dec 2018 19:31:18 GMT

I expect them to do what they feel is right, but stamping feet like a 5 year old and shouting the odds down the phone isn't going to help.

Judging by some of the posts on this forum, I assume that's what 95% of the unhappy folk did. And hopefully they got Jack **** for being such berks.

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 19:38:01 GMT

And I would also assume from the comments along the lines of your own, that you personally, suffered no substantial financial losses? And if you did... that your quite happy to accept these said financial losses just because O2 said "sorry"?

Re: Poor customer service

adamtemp64 — Sat, 08 Dec 2018 19:39:47 GMT

Wow a 3rd party’s error blamed on o2 the 3rd party has admitted it was their issue not o2

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 19:40:00 GMT

Nothing to do with shouting obscenities and "stamping feet" O2 just quite simply has to accept that they let customers down financially and work out more substantial/appropriate compensation. Simple as...

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 19:42:12 GMT

And you can, im quite confident, be assured... O2 will be pursuing the 3rd party (Ericsson) for all financial losses due to the error!

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 19:44:27 GMT

The entire and only point is that O2 is just washing their hands of the entire situation and hoping it will just blow over and everyone will just not care/care about losing financially(obviously not every O2 customer)..

Re: Poor customer service

MI5 — Sat, 08 Dec 2018 19:48:21 GMT

Anyone who relies heavily and solely on one service for anything only has themselves to blame if it all goes wrong.

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 19:51:59 GMT

Not everyone is in the same situation in life due to work requirements and lifestyle... Happy that you seem to have a very easy life work wise/shift wise/ location wise..

Re: Poor customer service

XAnarchist77X — Sat, 08 Dec 2018 19:54:08 GMT

Im not quite understanding why there seems to be such a massive defending of O2 over what is quite obviously an issue causing financial problems for many? Is this the o2 supporters fanbase?