topic Re: Text messages not delivering in Discussions & Feedback

Text messages not delivering

Rachel120901 — Fri, 07 Dec 2018 09:50:41 GMT

I cannot send people text messages as they won’t deliver. This has been happening since yesterday

Re: Text messages not delivering

Anonymous — Fri, 07 Dec 2018 09:58:00 GMT

@Rachel120901 There was a nationwide outage yesterday. Try rebooting your phone

Re: Text messages not delivering

Rachel120901 — Fri, 07 Dec 2018 09:59:24 GMT

I have re booted my phone and they are still not sending

Re: Text messages not delivering

Anonymous — Fri, 07 Dec 2018 10:02:17 GMT

@Rachel120901 Have you tried clearing the sim? Maybe you could try a new SIM card. You can get one from your local O2 store

Re: Text messages not delivering

Rachel120901 — Fri, 07 Dec 2018 10:03:30 GMT

It’s not just me affected everyone of my friends who are on o2 are affected

Re: Text messages not delivering

Anonymous — Fri, 07 Dec 2018 10:07:17 GMT

@Rachel120901 32 million people were affected yesterday so it may take time to reach you

Re: Text messages not delivering

Rachel120901 — Fri, 07 Dec 2018 10:08:11 GMT

Do you know how long this will take

Re: Text messages not delivering

Cazmia — Fri, 07 Dec 2018 10:09:14 GMT

@AnonymousThere are a LOT of o2 customers affected by this, my mother and I are also affected (and o2 customers). Rebooting the phone does nothing.

Most of us have been directed to post in the massive topic from yesterdays issues but are being told that we cannot get help here.

Re: Text messages not delivering

Jane61 — Fri, 07 Dec 2018 10:09:43 GMT

Hi. I can't send texts either and have tried everything but getting a new sim! It must be the network still faulty.

Re: Text messages not delivering

EmilieT — Fri, 07 Dec 2018 12:55:08 GMT

Hi @Rachel120901, thanks for your comments. We have an official topic about issues with the network so we're locking this thread to keep the conversation in one please. Please use this thread to find out our latest updates and share your feedback.

Thanks,

The community team.