topic Re: Outage in Discussions & Feedback

Outage

Darren6 — Fri, 07 Dec 2018 09:10:14 GMT

I work as a Roadside Recovery Driver in The Dartford area, i attended a number of breakdowns on the M25 yesterday and was not able to summon assistance on a few occasions which put myself, the casualty vehicle and occupants at Major Risk of a potential incident which could have had serious implications, as they had broken down on a Off Slip at Jcn 4. I rely on my phone to call for help when required and am annoyed i was put at risk through no fault of mine, O2 what are you going to do about putting people in what could have been a life or death situation please?

Re: Outage

Cleoriff — Fri, 07 Dec 2018 09:17:52 GMT

@Darren6

I think you will have to discuss this with O2 themselves. This is a community forum. I agree this was an awful position to be in yesterday. I hope your service is restored now? Give CS a call https://www.o2.co.uk/contactus

Re: Outage

Marjo — Mon, 10 Dec 2018 14:30:54 GMT

Hi @Darren6 and thanks for your comments. We have an official topic about issues with the network so we're locking this thread to keep the conversation in one place. Please use this thread to find out our latest updates and share your feedback.

Thanks,

The community team.