topic Re: Refund due to technical issues in Discussions & Feedback

Refund due to technical issues

Lgreve — Fri, 07 Dec 2018 10:09:43 GMT

Is there possibility of a refund or money back due to yesterday’s issues? I have 2 pay monthly phone contracts with o2 for myself and my partner and we continually pay our bills every month on time if not early! We are very annoyed as we rely on our phone for basic communication, family emergencies and for work purposes also which caused us issue throughout all of yesterday.

Re: Refund due to technical issues

Anonymous — Fri, 07 Dec 2018 10:12:15 GMT

@Lgreve Not likely as it was fixed within 24 hours & it won’t be a massive refund if that’s what your expecting

Re: Refund due to technical issues

Lgreve — Fri, 07 Dec 2018 10:15:37 GMT

I understand that. Caused us issues all day that’s all. I don’t expect miracles of course but every little helps, especially this time of year

Re: Refund due to technical issues

EmilieT — Fri, 07 Dec 2018 12:53:38 GMT

Hi @Lgreve, and thanks for your comments. We have an official topic about issues with the network so we're locking this thread to keep the conversation in one please. Please use this thread to find out our latest updates and share your feedback.

Thanks,

The community team.