topic O2 Closed in Discussions & Feedback

O2 Closed

Anonymous — Mon, 14 Jun 2010 21:38:03 GMT

Is it just me or does anyone else find it unhelpful that o2's customer services are not open 24hours? As far as I can remember all of the other mobile providers have 24hour customer support. I don't expect to call my landline provider and get an out of hours answer phone. Should we not expect better than slightly extended office hours from o2?

Cheers

O2 Closed

Anonymous — Mon, 14 Jun 2010 21:41:50 GMT

O2's mobile phone customer services are UK based and so operate in UK hours (unlike the broadband customer services which are 24/7). we're the only network to be 100% uk based for customer services far as I'm aware

O2 Closed

Anonymous — Mon, 14 Jun 2010 21:57:20 GMT

I have never had problems with o2 customer services and to be honest always excellent service. So to be honest as I do they same job I would rather they didn't have to work nights or else someone may suggest I do as well.

Apart from that I often have a drink with a few of them and they are good fun at the party!

O2 Closed

perksie — Mon, 14 Jun 2010 22:02:19 GMT

O2's mobile phone customer services are UK based and so operate in UK hours (unlike the broadband customer services which are 24/7). we're the only network to be 100% uk based for customer services far as I'm aware

Is it true that email support is based abroad?

O2 Closed

Anonymous — Mon, 14 Jun 2010 22:04:54 GMT

O2's mobile phone customer services are UK based and so operate in UK hours (unlike the broadband customer services which are 24/7). we're the only network to be 100% uk based for customer services far as I'm aware

Is it true that email support is based abroad?

Not that I've heard of, no.

O2 Closed

perksie — Mon, 14 Jun 2010 22:19:19 GMT

I'm just going by forum comments, people keep saying they're through to someone in India and I keep saying they're not.

I think they can't accept that O2 have UK staff with Asian names. 😐

Thanks for clearing that up.

O2 Closed

Anonymous — Mon, 14 Jun 2010 22:53:18 GMT

Not wanting to get into the prejudices of some in this country but we have lots of how can I put it (indian ethnicity) workers born and bred here where I work and yes I have had to take over complaints from folks thinking they are talking to Mumbai or similar. The agents probably speak better English than the customer or me for that matter but you can't stop some peoples views.

Saying that I have had a call from a advisor at a job centre plus in London trying to help a customer and I honestly asked if I could provide him with a translator ( the JCP advisor not the customer). Would have been much easier trying to talk to a well trained advisor abroad.

O2 Closed

perksie — Mon, 14 Jun 2010 23:02:03 GMT

Totally agree, if half the people who complained here could read and write in their native tongue life would be a lot easier, but they are quick to complain if they think they're through to a foreign call centre. 😐

O2 Closed

Anonymous — Mon, 14 Jun 2010 23:50:20 GMT

o2 telephone support is 100% UK based.

Email service for pay monthly consumer accounts is based in India. The same company also handles much of o2's back office work i.e. number transfers, complex credit calculations etc.

O2 Closed

Anonymous — Tue, 15 Jun 2010 00:06:47 GMT

well then, I stand corrected. O2 Retail hasn't been informed of this, so technically I was telling the truth lol

O2 Closed

Anonymous — Tue, 15 Jun 2010 07:16:00 GMT

O2's mobile phone customer services are UK based and so operate in UK hours (unlike the broadband customer services which are 24/7). we're the only network to be 100% uk based for customer services far as I'm aware

O2's opening hours just seem odd, compared to other networks.

You close at 9pm Mon-Fri, have shorter hours on a Saturday and close at 5pm on a Sunday?!?

Orange regular CS and iPhone CS is open 08:00-22:00 7 days a week, 365 days a year, except for lost and stolen (24/7)

Orange Premier is open 24/7/365 and is UK based.

O2 Closed

Anonymous — Tue, 15 Jun 2010 15:22:01 GMT

...then move to orange?

O2 Closed

Anonymous — Tue, 15 Jun 2010 15:35:14 GMT

No need to. I work for 'em! Lol

O2 Closed

Anonymous — Tue, 15 Jun 2010 15:36:08 GMT

...and yet you're on the o2 forum. that says a lot

O2 Closed

Anonymous — Tue, 15 Jun 2010 16:07:21 GMT

Maybe this is because I have an iPhone on O2?!?

O2 Closed

Anonymous — Tue, 15 Jun 2010 16:38:51 GMT

fair enough

O2 Closed

Anonymous — Tue, 15 Jun 2010 18:32:14 GMT

O2's mobile phone customer services are UK based and so operate in UK hours (unlike the broadband customer services which are 24/7). we're the only network to be 100% uk based for customer services far as I'm aware

O2's opening hours just seem odd, compared to other networks.
You close at 9pm Mon-Fri, have shorter hours on a Saturday and close at 5pm on a Sunday?!?
Orange regular CS and iPhone CS is open 08:00-22:00 7 days a week, 365 days a year, except for lost and stolen (24/7)
Orange Premier is open 24/7/365 and is UK based.

24 hour call centres cost more money to run.

Personally I'd rather have less convenient opening hours and cheaper bills, thankyouplease.

O2 Closed

Anonymous — Tue, 15 Jun 2010 19:12:18 GMT

But they're not cheaper. That's my point.

O2 Closed

Anonymous — Tue, 15 Jun 2010 19:23:39 GMT

then unlock your iphone, disconnect it from o2 and move it to orange?

O2 Closed

Anonymous — Tue, 15 Jun 2010 20:28:13 GMT

Why on earth would I do that? I hardly ever phone CS anyway, just highlighting a point.