topic Re: No Data,calls or texts in Discussions & Feedback

No Data,calls or texts

Newcustomer12 — Fri, 07 Dec 2018 10:33:45 GMT

I have been a customer with O2 since June, as i had heard good things about this phone provider.

As of yesterday morning, my phone did not work for a whole 24 hours unless i was connected to wifi. I am disgusted with the service and help i recieved, i missed important calls and emails due to this happening.

I'm also annoyed as i pay my contract on time every month with out a problem, and i do not expect to be paying money to be unable to use my phone.

Obviously many other loyal customers have also been affetcted by this. What will be done about the problem?

Re: No Data,calls or texts

Anonymous — Fri, 07 Dec 2018 10:35:28 GMT

@Newcustomer12 The issue has been fixed & things are slowly getting better

Re: No Data,calls or texts

EmilieT — Fri, 07 Dec 2018 12:03:01 GMT

Hi @Newcustomer12, and thanks for your comments. We have an official topic about issues with the network so we're locking this thread to keep the conversation in one please. Please use this thread to find out our latest updates and share your feedback.

Thanks,

The community team.