topic Re: Order Placed - No Phone in Discussions & Feedback

Order Placed - No Phone

Android — Thu, 06 Dec 2018 22:44:58 GMT

Good Evening All

So i have placed an order last night for a Huawei Mate 20 Pro. All good order went throught perfectly, recieved an email at 1am this morning stating order has been dispatched and it should be with me today with tracking number for me to track the order with.

Now i woke up this morning tried the tracking number on the ukmail website (absolute cowboys - first hand experience with these clowns on a day to day basis at work) and it bought up error message with not a valid tracking number, tried throuh out the day and still the same.

Spoke with 02 chat and they have esured me that it would be delivered today and if not by 10pm to get in contact with them on the chat, know i have asked them through out the day to get in contact with ukmail as i feel there is something wrong but no one would listen. So only now they have tried to get in contact with them when they are closed - Well done 02 - NOT

Before i have chase the order in the morning so they can get in contact with uk mail- has anyone else experienced any thing of this nature recently. I do know that they have changed from DPD to ukmail which i think is a backwards move.

Re: Order Placed - No Phone

MI5 — Thu, 06 Dec 2018 22:49:12 GMT

1am is late for dispatch so it will probably arrive tomorrow.

Re: Order Placed - No Phone

Bambino — Thu, 06 Dec 2018 22:50:07 GMT

@Android Search the forum and you will find that there are always problems with deliveries. You will need to speak to customer service in the morning.

Re: Order Placed - No Phone

Android — Thu, 06 Dec 2018 22:53:24 GMT

Bambino thanks for the quick response, i have certainly tried to search but all i constantly see is people asking for compensation threads.

Re: Order Placed - No Phone

Anonymous — Thu, 06 Dec 2018 22:54:59 GMT

@Android wrote:
Bambino thanks for the quick response, i have certainly tried to search but all i constantly see is people asking for compensation threads.

Likely because there was a nationwide outage today

Re: Order Placed - No Phone

Android — Thu, 06 Dec 2018 22:55:57 GMT

The promise is order by midnight for next day delivery. Also last year my brother ordered 2 contracts a month between each other later than me and they got dispatched early morning and they arrived. But then again he states his were delivered by DPD.

Whats more concerning is that Uk mail have no track of my order and the tracking information is invalid and they have nothing in there system with my postcode.

Re: Order Placed - No Phone

Anonymous — Thu, 06 Dec 2018 23:01:39 GMT

@Android UK Mail are notoriously bad at delivering but there’s also a chance the order may not be in stock. Call customer service in the morning

https://www.o2.co.uk/contactus

Re: Order Placed - No Phone

Android — Thu, 06 Dec 2018 23:02:59 GMT

I have this morning and it has been dispatched on the system. Surely if it was out of stock it wouldnt have been dispatched and a uk mail reference number not given

Re: Order Placed - No Phone

Anonymous — Thu, 06 Dec 2018 23:04:10 GMT

If you have received a dispatch email then expect the delivery tomorrow

Re: Order Placed - No Phone

Android — Thu, 06 Dec 2018 23:05:47 GMT

Thats was sent last night, i ordered the phone just before 11pm and received a despatched notice just before 1am

but the tracking number on uk mail website isnt valid

Re: Order Placed - No Phone

Anonymous — Thu, 06 Dec 2018 23:07:29 GMT

Usually orders placed before 10pm are guaranteed next day but as you ordered at 11pm then it should be tomorrow. Call customer service as I previously advised to make sure it’s on its way

Re: Order Placed - No Phone

MI5 — Thu, 06 Dec 2018 23:08:42 GMT

As I said half an hour ago

Re: Order Placed - No Phone

EmilieT — Fri, 07 Dec 2018 09:43:28 GMT

Good morning @Android, and welcome to the forum! It'd be fantastic if you could come back and let us know how your delivery is going, and how you like your new device once received