topic Re: Mobile network in Discussions & Feedback

Mobile network

Siobhan — Thu, 06 Dec 2018 06:50:53 GMT

I have the same issue as everybody else, no network. Think there is a problem with 02 network.

Re: Mobile network

jawads — Thu, 06 Dec 2018 07:03:15 GMT

What area are you in? Im in SW7 and all our mobiles are down

Re: Mobile network

HayleyR30 — Thu, 06 Dec 2018 07:08:10 GMT

I'm In Luton and I've got nothing - maybe it's a nationwide issue? Would have been nice to be notified!

Re: Mobile network

Sethok — Thu, 06 Dec 2018 07:11:02 GMT

07.10

Still no coverage in Cardiff so I presume its a nationwide issue?

Re: Mobile network

Kylie — Thu, 06 Dec 2018 07:13:57 GMT

Yh I've been having the same issue since 4.10am and noticed no one is on the live chat

Re: Mobile network

ginsinuk — Thu, 06 Dec 2018 07:15:40 GMT

Yeah I've been having the same trouble as everyone else by the looks of it - I'm in east Kent.

Re: Mobile network

jawads — Thu, 06 Dec 2018 07:25:47 GMT

East London is down too. I see from their network status that Network is fine in my area BUT it's not.

Re: Mobile network

Anonymous — Thu, 06 Dec 2018 07:27:52 GMT

@jawads Call customer service when they open at 8am & report it

Re: Mobile network

jawads — Thu, 06 Dec 2018 07:28:18 GMT

Its DATA only that's down. I'm still able to make a call out.

Re: Mobile network

Anonymous — Thu, 06 Dec 2018 07:29:42 GMT

@jawads You need to tell customer service because they won’t do anything unless you report the issue

Re: Mobile network

jawads — Thu, 06 Dec 2018 07:30:53 GMT

Thanks. Just reported it. They are saying that their services are down nation wide.

Re: Mobile network

Anonymous — Thu, 06 Dec 2018 07:34:24 GMT

You are very welcome @jawads

Re: Mobile network

EmilieT — Thu, 06 Dec 2018 08:29:55 GMT

Thanks for reporting issues with the network this morning. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread to share your feedback.

Thanks,

The community team.