topic Re: No mobile data in Discussions & Feedback

No mobile data

Becky1 — Thu, 06 Dec 2018 06:47:13 GMT

Hi I had mobile data last night however once away from WiFi this morning I have no mobile data on my phone. Is there a problem with O2 this morning please?

Re: No mobile data

Ross — Thu, 06 Dec 2018 07:41:23 GMT

I'm having the same issue, can someone from o2 let us know when this will be fixed? - Newcastle.

Re: No mobile data

Sandy — Thu, 06 Dec 2018 06:57:10 GMT

Same issue, hope its sorted soon.

Re: No mobile data

Amy_Lou27 — Thu, 06 Dec 2018 06:58:08 GMT

Yes, I'm having the same problem, can't find anything on the website about any issues either 😞

Re: No mobile data

Mel — Thu, 06 Dec 2018 06:58:18 GMT

In also having the same issue had data last night now there is none - quite distressing as Im traveling lot today and can't reply on having internet access

Re: No mobile data

LaurenR89 — Thu, 06 Dec 2018 07:11:57 GMT

Same issue!!

Re: No mobile data

ginsinuk — Thu, 06 Dec 2018 07:16:31 GMT

Seems to be a problem many people are having yeah. I'm in east Kent and no mobile data for a few hours now.

Re: No mobile data

Russ_ — Thu, 06 Dec 2018 07:17:07 GMT

Same here since about 0500..

"no data

service temporarily not offered by the mobile network"

Tried rebooting a couple of times. removed and replaced sim... Nada.

Re: No mobile data

Anonymous — Thu, 06 Dec 2018 07:24:15 GMT

Have you all tried the coverage checker to see if there are any issues or report it to O2 as they maybe unaware

https://status.o2.co.uk

https://www.o2.co.uk/contactus

Re: No mobile data

Russ_ — Thu, 06 Dec 2018 07:25:28 GMT

According to those, everything is fine (it isnt).

Same is happening with Sky's network (an O2 MVNO)

Re: No mobile data

Ujjal88 — Thu, 06 Dec 2018 07:26:28 GMT

This is so frustrating. I NEED DATA FOR MY WORK!!!!!!!!!

Re: No mobile data

Anonymous — Thu, 06 Dec 2018 07:27:09 GMT

@Russ_ Call customer service via the link above when they open at 8am & report it to them

Re: No mobile data

gmarkj — Thu, 06 Dec 2018 08:09:29 GMT

See post here:
https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1176516#M27758

Re: No mobile data

EmilieT — Thu, 06 Dec 2018 08:28:33 GMT

Thanks for reporting issues with the network this morning. As @gmarkj mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread to share your feedback.

Thanks,

The community team.