topic Re: iFitness charges on bill in Discussions & Feedback

iFitness charges on bill

Anonymous — Tue, 13 Dec 2016 22:16:37 GMT

I've just recently notice 2 weekly charges on my bill for £3 that say iFitness. I have never subscribed to this so called app or service and after sending a text "stop bfitness" to 80206, I have been unsubscribed. How did this get activated anyways? How do I recover the £6 that I have been conned out of?

Re: iFitness charges on bill

Bambino — Tue, 13 Dec 2016 22:27:01 GMT

@Anonymous You can try to recover the charges here: http://psauthority.org.uk/

You may have inadvertently clicked on a link on Facebook or another social media site.

Re: iFitness charges on bill

MI5 — Tue, 13 Dec 2016 22:36:43 GMT

Help thread here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

Re: iFitness charges on bill

Anonymous — Sat, 25 Feb 2017 16:25:36 GMT

I also noticed this at 4 weeks of charges to my account after my 17yr old son has been using his mobile.

BEST RESULT - Try this:

1st)

Text "stop bfitness" to 80206

2nd)

Call O2 and ask then to block further payments going to ifitness.

O2 have also refunded me all the money (£12) and will take it off my next phone bill.

Hopefully this will stop all further unwanted charges.

-------

Warning:

When i first found out extra charges have been added to my account I rang O2 first and they wanted me to call ifitness and cancle the payments.

O2 gave me the number 0333 3217014 (this is for MCS, the company that runs ifitness).

before calling the number I also googled ifitness and went to there website via my laptop NOT MY MOBILE (after all this is how it all started) <http://mobilechargesupport.com/?service=fitness&gclid=CJDZ45nQq9ICFQoB0wodNWEDsA> and there was another number on theres website.

I called both numbers and the same answerphone message asked for the mobile number conserned.

I put in the mobile number and the recorded voice said it "didn't recognise this number". That is when I hung up and called O2 back and asked then to deal with it.

I called O2 and told them the number they gave me was not successfull. and thus asked them to block this number.

If your listening O2, i have a Question;

If there are so many people having issues with ifitness why don't you add a second level of secutity to your customer accounts and texting/emailing them to let them know that charges will be added to our billing accont for the use of the app, in this case ifitness outside of there allowance. This will atleast give us the customer the opportunity to unsubscribe/cancle/investigate this before charges accumalate?

Re: iFitness charges on bill

MI5 — Sat, 25 Feb 2017 16:34:23 GMT

O2 won't be reading this but yes, a 2 step verification process would be a good idea for sure.

Re: iFitness charges on bill

Anonymous — Wed, 01 Mar 2017 12:34:02 GMT

HI. I'm having issues with o2 blocking this and refunding it. Ive had £12 charged since my last bill for weekly ifitness

Re: iFitness charges on bill

MI5 — Wed, 01 Mar 2017 12:37:04 GMT

As said many times on the forum, o2 cannot block them.
You must do it by following the advice on the guide given.
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

Re: iFitness charges on bill

Anonymous — Thu, 02 Mar 2017 11:56:47 GMT

I have had the same problem with Ifitness, I had 4 x £3.00 charges on my bill and I have never had any association with this app. O2 are refunding the costs incurred and have barred charges to mobile, so if you have any trouble with O2 stating that they cannot do anything about this, they are lying!...The more people that report this issue the better it is and hopefully will bring down Ifitness!

Re: iFitness charges on bill

MI5 — Thu, 02 Mar 2017 12:09:33 GMT

Charge to mobile is not the same thing as being charged for these premium texts.
We must stress that you need to go through the process given above to stop the charges fully.

Re: iFitness charges on bill

Gary66 — Thu, 09 Mar 2017 15:20:53 GMT

Thanks for the info texted stop to I fitness and received a notification telling me I had been unsubscribed.i like many others never subscribed to this and suffering form cancer at the moment and having my sickness Pay all run out was the last thing I needed to see on my bill.will right off the £9 I been charged so far, but dismayed that I've been conned so easy in the first place.come on o2 tighten up security for your customers!

Re: iFitness charges on bill

Cleoriff — Thu, 09 Mar 2017 19:22:56 GMT

Hi @Gary66 Some people have had the cost refunded by O2 so try giving them a call and see if it works for you http://www.o2.co.uk/contactus

Re: iFitness charges on bill

Anonymous — Mon, 20 Mar 2017 14:17:52 GMT

Me too. I have just noticed the £3 charge on my phone bill.

I have called o2 and they have credited the £3 and are looking into getting this stopped. The lady was really nice and said that she has had a few calls like this. She said if it appears again let them know and they will look into it further.

Julie x

Re: iFitness charges on bill

MI5 — Mon, 20 Mar 2017 14:34:42 GMT

Follow the advice to contact iFitness directly yourself otherwise the charges will continue.

Re: iFitness charges on bill

Anonymous — Wed, 07 Jun 2017 17:02:12 GMT

I have just come to know that I have been charged £78 which was charged to my account on 24 occasions since December!

I have been going to an from the o2 shop and I have enquired over these charges and I was told that I signed up to the app. I was basically treated like I must have signed up to this.

I absolutely did not sign up to this app and I have never heard of it. Also I went through my phone and there is no evidence of this app on my phone. I am really unhappy with o2 for not putting in enough measures to ensure that as a customer we are not being scammed with multiple charges!

I am really upset about this and 02 only reimbursed £6.00 out of the £78.00 I am owed back.

Re: iFitness charges on bill

adamtemp64 — Wed, 07 Jun 2017 17:19:52 GMT

You must contact them directly (ifitness) or the regulator paid services authority http://psauthority.org.uk o2 have done all they can

http://mobilechargesupport.com/faqs

And the advice link from above in this thread https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

Re: iFitness charges on bill

jonsie — Wed, 07 Jun 2017 17:25:36 GMT

Call the company and politely ask them to remove your number and to please refund all subscriptions. Apart from that there is little else you can do until the regulators get a grip on these type of scams by fining them huge sums and stopping them trading.

Re: iFitness charges on bill

MI5 — Wed, 07 Jun 2017 17:29:25 GMT

It's something that O2 could take the lead on though by offering a 2 step verification process for anything that requests account charges such as this.......

Re: iFitness charges on bill

jonsie — Wed, 07 Jun 2017 17:42:05 GMT

Yes that would be a good way round it and groundbreaking for the industry.

Re: iFitness charges on bill

Cleoriff — Thu, 08 Jun 2017 06:10:23 GMT

@MI5 wrote:
It's something that O2 could take the lead on though by offering a 2 step verification process for anything that requests account charges such as this.......

Excellent idea @MI5 Now when do we think this could/would be implemented?

Re: iFitness charges on bill

MI5 — Thu, 08 Jun 2017 06:42:26 GMT

erm...... like never !!!!