topic Re: The Innovation Thread. Got an idea? Share it here. in Discussions & Feedback

The Innovation Thread. Got an idea? Share it here.

Chris_K — Tue, 13 Nov 2018 12:27:47 GMT

Hey everyone

At O2 we’re always on the lookout for new and innovative ways of improving the experience of our customers. Whether that’s with our apps, developing new technologies or exploring ways of doing things in new and interesting ways.

We believe that you, as the people who use our products day in and day out, are best placed to tell us what you need and how we could be doing it better or differently. We’d love to hear from you with your thoughts and ideas on what you’d like us to develop, such as:

An idea for a new product or service you think we should be offering
Suggestions on how to make an existing product or service better
New technologies that we should be exploring or offering our customers
Problems that you’d like us to solve

Feel free to post your ideas or niggles, however big or small, and we'll pass to our O2 innovation team to investigate the possibilities.

Re: The Innovation Thread. Got an idea? Share it here.

Anonymous — Tue, 13 Nov 2018 13:12:52 GMT

having to tell people that the stock system doesn’t exist, despite the site showing a stock indicator.
I suffered when I came to O2 last year and I’ve seen numerous posts on the same subject week after week.

Just wiping it off the site completely would eliminate quite a few posts about this subject, or how about making it accurate?

Re: The Innovation Thread. Got an idea? Share it here.

Anonymous — Tue, 13 Nov 2018 14:30:17 GMT

Getting rid of live chat

Re: The Innovation Thread. Got an idea? Share it here.

Cleoriff — Tue, 13 Nov 2018 14:52:02 GMT

I will say this over and over again.

O2 should have a live stock ordering system. If other major retailers can do this ie Amazon, John Lewis, Next, Ebay, George at Asda et al.....I fail to see why O2 can't do the same.

Not interested in hearing 'the phones./tablets come from different suppliers'.

This is not a reason. It's an excuse.

Amazon's stock comes from many different suppliers. If I pre-order something, I never fail to get it on the day of release, even when we know demand will be heavy. .

Re: The Innovation Thread. Got an idea? Share it here.

adamtemp64 — Tue, 13 Nov 2018 15:20:36 GMT

Well about time @Chris_K o2 actively promoted mast upgrade information as you have meet 98% as per LTE auction it should not be a commercially sensitive issue any may well encourage customers to stay knowing when a mast will be upgraded especially as you have exclusitivity on one lte band 2.3ghz so no competition etc

just an idea

Re: The Innovation Thread. Got an idea? Share it here.

pgn — Tue, 13 Nov 2018 23:35:33 GMT

Tie in the log of calls to Live Chat to My O2 - after all, you have to be signed in to MyO2 to initiate a web chat session, so why not keep the call log there instead of having to remember to send it to yourself before closing the web chat window?

Re: The Innovation Thread. Got an idea? Share it here.

jonsie — Tue, 13 Nov 2018 23:42:12 GMT

very good idea

Re: The Innovation Thread. Got an idea? Share it here.

jonsie — Tue, 13 Nov 2018 23:46:25 GMT

I will suggest again....a standalone Community app.

Re: The Innovation Thread. Got an idea? Share it here.

welshsteve76 — Wed, 14 Nov 2018 09:31:20 GMT

@pgn wrote:
Tie in the log of calls to Live Chat to My O2 - after all, you have to be signed in to MyO2 to initiate a web chat session, so why not keep the call log there instead of having to remember to send it to yourself before closing the web chat window?

This is a great idea. The one thing that is always frustrating when dealing with customer services for any company is not remembering who you spoke to etc.

Re: The Innovation Thread. Got an idea? Share it here.

Anonymous — Fri, 16 Nov 2018 13:41:22 GMT

@Chris_K wrote:

Hey everyone

At O2 we’re always on the lookout for new and innovative ways of improving the experience of our customers. Whether that’s with our apps, developing new technologies or exploring ways of doing things in new and interesting ways.

We believe that you, as the people who use our products day in and day out, are best placed to tell us what you need and how we could be doing it better or differently. We’d love to hear from you with your thoughts and ideas on what you’d like us to develop, such as:
An idea for a new product or service you think we should be offering
Suggestions on how to make an existing product or service better
New technologies that we should be exploring or offering our customers
Problems that you’d like us to solve
Feel free to post your ideas or niggles, however big or small, and we'll pass to our O2 innovation team to investigate the possibilities.

Sorry to sound like a killjoy, but haven't we been here before?

I can understand why it might seem more manageable to consolidate ideas into a single thread, but once it inevitably develops into a being "megathread", it'll just mean that community members are less likely to read it in its entirety, and any suggestions that might benefit from a little fine-tuning, will eventually be forgotten as newer proposals are submitted.

If you want to develop ideas, as opposed to just having a "suggestion box", then you need to encourage discussion around those ideas (hopefully with constructive feedback being offered), and that's best achieved by allowing members to start their own discussion threads. If an idea has merit, it'll quickly gain traction as people start adding their support, which is what you need if you want to keep it visible.

I'm just being honest

Re: The Innovation Thread. Got an idea? Share it here.

O2ConnectedCar — Fri, 16 Nov 2018 13:53:30 GMT

Hi Ian,

i personally love the honesty and the good news is were doing both.

We are working our way through ideas internally for new innovative products and services for our customers.

There will definatly be points were we have a seperate thread about a specific products to gauge an insight into your thoughts about them and what issues you have.

What we will do is look at a way to clear the thread down and notify people we have taken there idea or issue on board and not end up with a megal thread.

Thanks

Mike

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jonsie — Fri, 16 Nov 2018 13:57:57 GMT

I agree. This will be another short - lived scheme once O2 decide to pull the plug. O2 Ask will undoubtedly be next...

#justsayin'

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Jenny105 — Sat, 24 Nov 2018 16:06:31 GMT

Allow ALL symbols for 02 passwords. 02 is the only site I regularly cant recall my password, Everyone of my passwords is unique and memorable but this year they involve certain symbols not allowed by 02. I waste time and am put off signing in because of this

Re: The Innovation Thread. Got an idea? Share it here.

jonsie — Sun, 25 Nov 2018 00:44:27 GMT

There are some app and other websites that will only allow limited symbols but yes, these days, all such applications should allow all symbols for strong passwords.

Re: The Innovation Thread. Got an idea? Share it here.

pgn — Sun, 25 Nov 2018 09:54:13 GMT

@jonsie wrote:
There are some app and other websites that will only allow limited symbols but yes, these days, all such applications should allow all symbols for strong passwords.

Including UPPERCASE, the number of times I have had to reset a password on a website purely because of some foible of needing, or not needing, an upper case letter in there somewhere, in addition to a number and a "special character" (not including this particular list of special characters, eg: \$# etc!)

P4r53WurDz!

Re: The Innovation Thread. Got an idea? Share it here.

Anonymous — Mon, 26 Nov 2018 18:09:03 GMT

I think in general o2 need to be a bit more on top of current technology before getting too carried away with further innovations...! For e.g., iPhone users have a lot of network features iOS is capable of that are currently locked out by o2 (and other carriers) because there is either not the desire or the will to invest and enable them at a network level. The exception to this probably being EE who have basically enabled everything the iPhone can manage (such as Smart Number technology/Full Apple Watch cellular functionality etc.)

This wasn't always the case, o2 (probably due to their initial iPhone exclusivity at launch way back when) were one of the first to offer Visual Voicemail (EE is the only other MNO that offers this currently - Sky has it, but runs on o2 network anyway). But when it came to newer features such as rolling out WiFi Calling they were last and with 4G Calling were second to last to roll this out. Even now, this has not been fully implemented correctly (SMS, MMS and Visual Voicemail over WiFi Calling still not available). Why not focus on getting all of the above enabled and then ensuring where possible/practicable these features work for Android users too!

I guess my point is, o2 used to be quite innovate - services like o2 WiFi (automatic joining if you have an o2 sim and 3G/4G prioritiesed if better service than WiFi) is sooo much easier to use than BT WiFi which is temperamental to say the least! Even o2 Broadband used to be a great additional service (never quite got the logic of selling this to Sky, was great for o2 mobile customers as well and at the time due to buying out Be Broadband used to offer brilliant speeds/capacity!)

Like I say, perhaps if o2 focused on some of the above, and made an effort for some network feature parity with Android that would be a great place to start.

Re: The Innovation Thread. Got an idea? Share it here.

Anonymous — Tue, 04 Dec 2018 18:44:35 GMT

So we've been asked for our input.. which we gladly give, but we get little or nothing back. Another example of non reply HERE.

We want to help you, we love to help you, but what's the point when we don't receive any feedback / confirmation that our concerns have been noted or even dismissed!

Sticking it out there!

Re: The Innovation Thread. Got an idea? Share it here.

Chris_K — Wed, 05 Dec 2018 09:52:28 GMT

@Anonymous wrote:

So we've been asked for our input.. which we gladly give, but we get little or nothing back. Another example of non reply HERE.

We want to help you, we love to help you, but what's the point when we don't receive any feedback / confirmation that our concerns have been noted or even dismissed!

Sticking it out there!

Hey @Anonymous. Sorry you feel we're not giving anything back - it's definitely not the the case, nor our intention. The Innovation Team are currently quite busy ensuring everything is in place for our Connected Car Trial but they are still listening, and we'll absolutely let you all know if anything raised on this thread turns out to be something the team can look into and implement/fix/improve.

In the meantime, if anyone has any other ideas not already mentioned, please do continue to comment on this thread about them. We are listening, we promise.

PS. On your sofrware one, I apologise - I'm not receiving notifications when I'm @ tagged in something, but I'm looking into it.

Re: The Innovation Thread. Got an idea? Share it here.

Anonymous — Wed, 05 Dec 2018 10:39:22 GMT

IIRC there are a few other threads where you've been tagged and we've heard nothing back. But the tagging problem would explain that. Thanks for replying here though @Chris_K, we appreciate it (and the fact that you're busy elsewhere too)

Re: The Innovation Thread. Got an idea? Share it here.

gmarkj — Wed, 05 Dec 2018 10:50:17 GMT

If @Chris_K is having a notification issue, can the other members of the board support team let him know when he been tagged?
And will he also go back through checking for mentions?