topic Re: Huawei redemption website issue in Discussions & Feedback

Huawei redemption website issue

Brophy — Tue, 13 Nov 2018 11:49:44 GMT

I'm aware that you cannot claim until 30 days after your purchase, but has anyone reported the issue they have with the captcha on the site? Is this the correct place to place such an issue?

I'm sure this will cause issues for people when they decide to start claiming.

http://huaweiredemption.o2.co.uk

Re: Huawei redemption website issue

MI5 — Tue, 13 Nov 2018 11:52:38 GMT

@Martin-O2 is your best man for the job

Re: Huawei redemption website issue

Cleoriff — Tue, 13 Nov 2018 13:06:01 GMT

@Brophy

I think there may be a problem with the website. When I click on the link you showed I get this. It's telling everyone to 'Come back Later'

Re: Huawei redemption website issue

Martin-O2 — Tue, 13 Nov 2018 15:32:06 GMT

Thanks for raising this @Brophy! I'm getting the same screen as @Cleoriff. I'll report this to the web team now!

Re: Huawei redemption website issue

eihei — Wed, 14 Nov 2018 11:15:44 GMT

I haven't claimed as of yet as I guess I need to wait the 30 days before I can but in the interest of keeping everything right who do we contact if we have any problems claiming? O2 or Huawei?

Re: Huawei redemption website issue

KtAmber — Wed, 14 Nov 2018 16:30:09 GMT

How does the link know when 30 days is up anyway as we all have the same link, and bought them all at the same time! I really hope it is sorted.

Re: Huawei redemption website issue

Martin-O2 — Thu, 15 Nov 2018 14:11:39 GMT

Hey guys I've had a response on this one and the site will be up and running once the 30 days from when the deal started which will around the 8th of December. If anyone is still having issues after that please let me know.

Re: Huawei redemption website issue

eihei — Fri, 16 Nov 2018 12:30:01 GMT

Thanks @Martin-O2

Re: Huawei redemption website issue

Martin-O2 — Fri, 16 Nov 2018 15:22:41 GMT

No problem @eihei!

Re: Huawei redemption website issue

Richard1022 — Sun, 09 Dec 2018 13:25:56 GMT

Can i ask what Proof Of Purchase do i need to upload

Re: Huawei redemption website issue

MI5 — Sun, 09 Dec 2018 13:32:08 GMT

@Richard1022 wrote:
Can i ask what Proof Of Purchase do i need to upload

Receipt from store or email confirming your contract.

Re: Huawei redemption website issue

KtAmber — Wed, 12 Dec 2018 14:58:10 GMT

Hey, I am over the 30 day period and have all the correct information, but the site states that my IMEI number is 'invalid' - but i used the same number as on the phone, box, receipt....etc etc.

Anyone had this issue? Help!

Re: Huawei redemption website issue

MI5 — Wed, 12 Dec 2018 16:07:06 GMT

@KtAmber quite a few reporting the same .

@Martin-O2 any help or updates?

Re: Huawei redemption website issue

AdamAvantgarde — Thu, 13 Dec 2018 17:20:03 GMT

I am getting this when I try to submit my information on Huawei redemption website

[Image removed due to it containing personal information]

Re: Huawei redemption website issue

MI5 — Thu, 13 Dec 2018 14:53:25 GMT

@AdamAvantgarde

You need to wait 30 days after buying to redeem.

Re: Huawei redemption website issue

aimeeh — Thu, 13 Dec 2018 17:18:20 GMT

i am currently having this issue too @KtAmber ..keeps saying my IMEI number is incorrect and to type it exactly how it is on my device. which i am doing. its frustrating 😞

Re: Huawei redemption website issue

KtAmber — Fri, 14 Dec 2018 08:21:21 GMT

Hey @aimeeh, i have finally got it sorted!
I went on the contact us page (in the footer at the bottom of the page) and filled in the form with my problem. They replied within a couple of days and I could then claim. Now to hope my claim is successful! Good luck!

Re: Huawei redemption website issue

Cleoriff — Fri, 14 Dec 2018 08:33:04 GMT

Thanks for that useful info @KtAmber. I'm sure it will help others

Re: Huawei redemption website issue

aimeeh — Fri, 14 Dec 2018 17:48:33 GMT

@KtAmber i am glad you got yours sorted, that's fab! I have done what you advised and filled a form out, hopefully i put in my correct order number as i have no idea which one that was haha! So many emails etc since upgrading. But hopefully they will get back to me soon. Thankyou!

Re: Huawei redemption website issue

Sushi8866 — Mon, 17 Dec 2018 10:38:47 GMT

Hiya, I'm having an issue. I've typed in my postcode but no address options come up. Is anyone having the same issue?