topic Re: My Network App in Discussions & Feedback

My Network App

Junior — Mon, 05 Nov 2018 08:03:28 GMT

Hi. Does anyone know the email address that I can use to send feedback about the My Network App to please? Thanks.

Re: My Network App

Cleoriff — Mon, 05 Nov 2018 08:17:19 GMT

O2 haven't got an email address sorry.

You can only contact them through customer services https://www.o2.co.uk/contactus

However, if it's a specific problem you have with the app then maybe one of our community managers could help? @Marjo @Martin-O2 @EmilieT

Or even we could advise if you explain a little more about the feedback you wish to give?

Re: My Network App

Anonymous — Mon, 05 Nov 2018 08:30:36 GMT

Can you use the report function within the app itself

Re: My Network App

EmilieT — Mon, 05 Nov 2018 09:54:16 GMT

Hi @Junior, we'd love to pass on any feedback you have about the App!

I saw you shared some comments already here about the location issue - did you ahve anything else to report or was this the feedback you had in mind? Also after you click on the compass does it stay at the correct location or change back to the wrong one? And if you don't mind me asking, have you already tried uninstalling and reinstalling the app?

Let us know if you've got anything else to pass on

Re: My Network App

Junior — Mon, 05 Nov 2018 21:32:22 GMT

Hi @EmilieT thank you.

I wasn't sure if anyone had seen my comment on the old post. Yes that's what I wanted to report. I have unisntalled and re-installed but it has made no difference. Whe I click the compass it does take me the map to the current location but never when I load the app.

Thanks

Re: My Network App

EmilieT — Tue, 06 Nov 2018 13:21:29 GMT

@Junior Thanks a lot for coming back to me and sharing some more info. It's the first time I hear of this so I'll make sure to pass it on, and if you've got anything else you'd like to report or share your thoughts on let us know!

Re: My Network App

Junior — Tue, 08 Jan 2019 23:49:25 GMT

Hi,

the my network app isn’t working - every time I try to do a coverage status check I get the attached error message saying ‘Sorry we could not find the status’.

Re: My Network App

Anonymous — Wed, 09 Jan 2019 00:25:20 GMT

Have you reported the issue via the report button?

Re: My Network App

Junior — Wed, 09 Jan 2019 14:30:14 GMT

@Anonymous - no because that’s to report a network issue but it’s the app.

@EmilieT - please can you report this to the app developers ? It’s doing it all over the map and not in just one place. Thanks

Re: My Network App

EmilieT — Thu, 10 Jan 2019 08:45:00 GMT

@Junior I'm sorry to hear you're having some more difficulties with the app - we've not heard any other reports on this, have you tried uninstalling/reinstalling it, turning the phone on/off, or any other initial troubleshooting like that already? If you have and it's still giving you the same error, of course I'll feed this back to the team

Re: My Network App

Junior — Fri, 11 Jan 2019 17:41:19 GMT

Hi @EmilieT - I’ve rebooted, reinstalled and tried all sorts but it’s not working. Wherever I chose on the map and click ‘check’ it displays the error message I posted in the previous post.

Re: My Network App

pgn — Sat, 12 Jan 2019 17:54:02 GMT

@Junior@I put my postcode in the search box in the app - then it works for me. (Android)

Re: My Network App

Junior — Mon, 19 Aug 2019 21:01:06 GMT

Sorry to bump this old thread but the network app Speedtest option has a serious flaw. Despite been on 3G it 4G it always shows ‘4G Signal Strength’ as 4 bars even though as you can see in this screen shot I only have 1 bar!

Re: My Network App

Junior — Sun, 25 Aug 2019 23:43:37 GMT

@EmilieT

Re: My Network App

EmilieT — Wed, 28 Aug 2019 10:47:09 GMT

@Junior Thanks for the feedback! Does this happen in different areas or is there one postcode only where you're getting mismatching results like that?

Re: My Network App

Junior — Wed, 28 Aug 2019 11:48:18 GMT

Hi @EmilieT
It happens everywhere and on both 3G and 4G.

Re: My Network App

MI5 — Wed, 28 Aug 2019 11:53:55 GMT

If you tap on "4 bars" does it change to attenuation?

Re: My Network App

Junior — Wed, 28 Aug 2019 13:02:57 GMT

@MI5 wrote:
If you tap on "4 bars" does it change to attenuation?

Hi. Nothing happens when I tap it.

Re: My Network App

MI5 — Wed, 28 Aug 2019 13:07:05 GMT

It should change to give you the dBm value so something not working for you.
Have you mentioned which device you have? and have you checked the app permissions to make sure you're allowing full access to the app?

Re: My Network App

Junior — Wed, 28 Aug 2019 16:49:53 GMT

@MI5 wrote:
It should change to give you the dBm value so something not working for you.
Have you mentioned which device you have? and have you checked the app permissions to make sure you're allowing full access to the app?

I have an iPhone X. Yes, the app has been allowed access to all the permissions it has requested and is up-to-date. I have also done an un-install and re-install too.