topic Number Transferred by O2 Without Customer’s Knowledge in Discussions & Feedback

Number Transferred by O2 Without Customer’s Knowledge

John2 — Mon, 05 Nov 2018 21:19:24 GMT

Has anyone on here experience of O2 transferring their number to anyone else without telling them, probably to a their, and how long did it take to get the number back?

Re: Number Transferred by O2 Without Customer’s Knowledge

MI5 — Mon, 05 Nov 2018 21:23:04 GMT

There was a scam reported recently whereby someone would go into a phone shop and get a replacement sim for an account which wasn't their's to gain access to bank details etc.
If you have lost your number, you need to report the mistake / fraud to O2 immediately.
https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

Re: Number Transferred by O2 Without Customer’s Knowledge

John2 — Mon, 05 Nov 2018 22:36:01 GMT

I’ve just been reading those horror stories.

It was reported to O2 last week but it doesnt seem a big deal to them. Their fraud department only works 9 - 6 Monday to Friday and Customer Service say they can’t do anything about it.

The ‘lost phone’ scam was tried the on the same account day before the number was stolen but even that didn’t trouble them.

I was wondering how common this is.

Re: Number Transferred by O2 Without Customer’s Knowledge

MI5 — Mon, 05 Nov 2018 22:49:14 GMT

There was a piece on Watchdog about it apparently.
Seems common across all networks unfortunately.

@Martin-O2 @EmilieT can you get anyone to take this seriously to help @John2

Re: Number Transferred by O2 Without Customer’s Knowledge

Martin-O2 — Tue, 06 Nov 2018 09:43:38 GMT

Cheers for the mention on this one @MI5. @John2 We can certainly get someone to pick this up for you. I'll need a couple of details to proceed so I'll drop you a private message.

Re: Number Transferred by O2 Without Customer’s Knowledge

John2 — Tue, 06 Nov 2018 10:08:36 GMT

As it’s my friend that’s going through it I can’t give you the details. This twitter thread will lead you to your social media team who are fully aware as she is on the thread.

Thanks for any help you can give.

https://twitter.com/johnmcardle4/status/1059418415792865280?s=21

Re: Number Transferred by O2 Without Customer’s Knowledge

John2 — Tue, 06 Nov 2018 10:22:58 GMT

She’s back on now Thanks.

Re: Number Transferred by O2 Without Customer’s Knowledge

Martin-O2 — Tue, 06 Nov 2018 11:11:21 GMT

Thanks @John2! I'll pass this over to the social media team to make sure it's properly resolved. Happy to hear your friend has their number back!