topic Re: Data usage not showing on app or website in Discussions & Feedback

Data usage not showing on app or website

m0nsterm4sh — Sat, 06 Oct 2018 07:16:59 GMT

Edit: Nevermind, I see other posts about this.

Should have read first.

Re: Data usage not showing on app or website

Anonymous — Sat, 06 Oct 2018 07:18:18 GMT

@m0nsterm4sh Call customer service to get them to reset it for you. There was a network outage a few days ago which many had or still have the problem you have

Re: Data usage not showing on app or website

m0nsterm4sh — Sat, 06 Oct 2018 07:30:13 GMT

On phone now. They're trying to say I've used it all.

Re: Data usage not showing on app or website

Anonymous — Sat, 06 Oct 2018 07:41:17 GMT

I’ll find the thread for you which relates to your query

Re: Data usage not showing on app or website

Anonymous — Sat, 06 Oct 2018 07:43:00 GMT

@m0nsterm4sh Read this as there are others with the same thing you are seeing

https://community.o2.co.uk/t5/Pay-Monthly/Data-Usage/m-p/1158603#M157893

Re: Data usage not showing on app or website

Cleoriff — Sat, 06 Oct 2018 08:04:03 GMT

It's too much of a coincidence for it not to be related to the power outage yesterday.

So many people claiming the same problem after the event....

Re: Data usage not showing on app or website

Anonymous — Sat, 06 Oct 2018 08:40:43 GMT

I’d have thought they’d have found a fix by now but this is O2 after all

Re: Data usage not showing on app or website

m0nsterm4sh — Sat, 06 Oct 2018 15:31:30 GMT

202 person went away to ask about it and came back saying it should all be fixed by Monday.

I just checked and my data usage is showing on the web and app again. I don't know if my calling sped the process up or not.

Re: Data usage not showing on app or website

Anonymous — Sat, 06 Oct 2018 16:10:35 GMT

Good to see it’s back to normal for you now

Re: Data usage not showing on app or website

jonsie — Sat, 06 Oct 2018 19:25:12 GMT

@m0nsterm4sh wrote:
202 person went away to ask about it and came back saying it should all be fixed by Monday.

I just checked and my data usage is showing on the web and app again. I don't know if my calling sped the process up or not.

It would be nice to think so....

Mine is all sorted too now.