topic Re: Blackberry WiFi Calling in Discussions & Feedback

Blackberry WiFi Calling

Blackberry — Sat, 06 Oct 2018 20:31:37 GMT

I've been with O2 for years. The signal in my house has never been good - but TUGO made it ok - just about - with my previous devices. No I have a Blackberry KeyOne and the signal is no longer usable. And with TUGO binned - and O2 saying they're not going to add BlackBerry phones to their wifi calling - I'm left with a device that doesn't work at home - and a £380 bill to get out of the contract early. I know how difficult mobile phone companies make it to resolve these kind of issues. Does anyone have any advice? Thanks

Re: Blackberry WiFi Calling

MI5 — Sat, 06 Oct 2018 20:34:23 GMT

The only offer you're likely to get from O2 is pay up and leave!
Any reason why you stayed with O2 and didn't move when you renewed your contract?

Re: Blackberry WiFi Calling

Blackberry — Sat, 06 Oct 2018 20:41:09 GMT

O2 was marginally cheaper and it was easier to stick with them than get a PAC code and go to EE. Plus my previous phone must have had a marginally better antenna. Basically I can't use this phone at home!

Re: Blackberry WiFi Calling

MI5 — Sat, 06 Oct 2018 20:59:28 GMT

I guess you've had the phone longer than 14 days too?

Try switching to 2g only to see if call signal improves at home.

Re: Blackberry WiFi Calling

Blackberry — Sat, 06 Oct 2018 21:05:40 GMT

Yes - about 6 months now. Was hoping they'd add BlackBerry to their WiFi calling. EE has. My wife has an iPhone SE on O2 so she's ok because wifi calling sorts out her rubbish signal!

Re: Blackberry WiFi Calling

MI5 — Sat, 06 Oct 2018 21:18:04 GMT

If 2g doesn't help your best bet would be to buy the phone and go sim only with EE then I guess.

Re: Blackberry WiFi Calling

Bambino — Sat, 06 Oct 2018 21:42:54 GMT

@BlackberryUnfortunately, you made the mistake of sacrificing price for signal strength, which is an error many people make, and usually find out too late that it wasn't worth the savings. Hoping that O2 would do something positive after throwing TuGo under the bus was wishful thinking. Between a rock and a hard place is where you're at.:smileysad:

Re: Blackberry WiFi Calling

jonsie — Sat, 06 Oct 2018 22:48:43 GMT

I hope they sort it out soon though it's a shame you stayed with them in the first place. It's a lot of money to pay off your contract but its either that or months of misery and frustration.

Re: Blackberry WiFi Calling

Blackberry — Sun, 07 Oct 2018 08:18:36 GMT

Thanks for all your replies and support. It's good to know that there are like-minded people out there and we're not completely alone against faceless corporations. Powerless - but not alone!

Re: Blackberry WiFi Calling

dgilbert2 — Sun, 07 Oct 2018 13:24:43 GMT

Just a thought, is there a 14 day cooling off period for re-contracts?

Re: Blackberry WiFi Calling

MI5 — Sun, 07 Oct 2018 14:03:19 GMT

@dgilbert2 wrote:
Just a thought, is there a 14 day cooling off period for re-contracts?

Yes, but irrelevant here as 6 months have passed.

Re: Blackberry WiFi Calling

LPM — Mon, 10 Dec 2018 15:56:10 GMT

I'm stuck in the same situation, with bad / patchy reception at home on all mobile networks. I heard about Wifi calling a few months after I upgraded to Blackberry Keyone, but I had to go back to my old Galaxy S7 to use it. Now planning on selling the KeyOne - it's infuriating to be stuck in a contract paying off a phone I can't use at home.