topic Re: Outstanding customer service in Discussions & Feedback

Outstanding customer service

Kris795 — Sun, 23 Sep 2018 15:03:28 GMT

Hey, just wanted to say I recieved amazing customer service from Jessie at your Cardiff queen street branch, I walked in unsure of what phone to choose and not in the best of moods as nothing went right that day!! And Jessie straight away put me at ease and made me feel like a valued customer and not another number on your stats, I ended up finding the phone I wanted, got to stay with o2 and left in an amazing mood! 👍 please if you could make sure this gets back to her that would be appreciated @Martin-O2

Re: Outstanding customer service

Cleoriff — Sun, 23 Sep 2018 19:12:46 GMT

Hi @Kris795

That's great to hear. Thanks for posting. I'm sure our community managers @Marjo or @Martin-O2 will feed this back for you

Re: Outstanding customer service

jonsie — Sun, 23 Sep 2018 19:19:12 GMT

Brilliant feedback @Kris795

What phone did you end up with?

Re: Outstanding customer service

Kris795 — Sun, 23 Sep 2018 21:42:37 GMT

@jonsie I ended up with the 265gb iPhone Xs max, It was the customer service that sealed the deal to be honest, I had been to a few different competitor phone shops and I felt like I was pressured into making a commitment there and then, then Jessie spoke to me like a human and couldn’t do enough for me, you have great staff in that branch well done 👍

Re: Outstanding customer service

jonsie — Sun, 23 Sep 2018 21:58:04 GMT

Glad they sorted you out then @Kris795

(I would have put money on you being sold the iphone but that's just the cynic in me )

Re: Outstanding customer service

Cleoriff — Sun, 23 Sep 2018 22:36:42 GMT

Well I think that was a brilliant move, going instore @Kris795

I'm fully expecting lots of posts on the Apple megathread next week with people asking why they haven't got their new iPhone yet, when the pre-ordered ages ago.

Re: Outstanding customer service

MI5 — Sun, 23 Sep 2018 22:43:09 GMT

No shortage of phones in store in town on Saturday either.

Re: Outstanding customer service

jonsie — Mon, 24 Sep 2018 01:43:59 GMT

No shortage anywhere it would seem, though I do expect that to change tomorrow......

Re: Outstanding customer service

Martin-O2 — Mon, 24 Sep 2018 10:41:57 GMT

That's fantastic @Kris795! I'm happy to hear that you got the phone you wanted and had such a good customer service experience in store! I'll make sure your feedback reaches Jessie.

Re: Outstanding customer service

Marjo — Mon, 24 Sep 2018 11:54:50 GMT

Lovely to hear this @Kris795, thanks for sharing!

Enjoy your new phone and don't hesitate to come back to let us know how you're liking it once you've got used to it.