topic Re: Hidden charges in Discussions & Feedback

Hidden charges

Elerturk — Mon, 17 Sep 2018 20:22:47 GMT

I travelled to Ukraine for a 2 weeks , on day 11, I have received the message that I been charged £465 for incoming phone calls and check my bills
Such a bad customer service, why they couldn’t notify on beginning of my travel, instead waited till I had to pay them such a huge bill
But it is bad business for you dear o2 , we have 4 contracts with o2 in our family and paying you thousands of pounds year by year, I am your Customer since 2003 and I had a lot of strange bills from you but this one is the last one ... no more o2 for me ...

Re: Hidden charges

MI5 — Mon, 17 Sep 2018 20:24:02 GMT

You can monitor your usage yourself at anytime in your MyO2 http://www.o2.co.uk/myo2

Re: Hidden charges

Cleoriff — Mon, 17 Sep 2018 20:31:14 GMT

@Elerturk

This isn't O2 you are talking to, it's a community forum.

If you want to discuss these charges with O2, you need to ring them and speak to an advisor

https://www.o2.co.uk/contactus

Best of luck

Re: Hidden charges

Cleoriff — Mon, 17 Sep 2018 20:38:19 GMT

@Elerturk

These are the charges when travelling to the Ukraine

http://international.o2.co.uk/internationaltariffs/travelling_abroad#

Re: Hidden charges

jonsie — Mon, 17 Sep 2018 20:45:02 GMT

Normally people would research roaming charges before travelling.