topic Re: New Phone Return in Discussions & Feedback

New Phone Return

Itzcraig — Mon, 17 Sep 2018 19:54:18 GMT

So i returned my new phone which I didn’t like within 14 days. As tracked by royal mail it shows that the phone reached the return o2 center. When i asked them to cancel my contract they are saying that the phone is not marked as return. How many days does it take for them to mark my phone returned??

Re: New Phone Return

MI5 — Mon, 17 Sep 2018 19:56:36 GMT

Usually takes around 7 days for O2 to scan it back in and clear your account.

Re: New Phone Return

Cleoriff — Mon, 17 Sep 2018 19:58:06 GMT

Hi @Itzcraig

It happens when the warehouse scan it back into the system...

If worried contact customer services https://www.o2.co.uk/contactus

Edited spelling

Re: New Phone Return

Itzcraig — Mon, 17 Sep 2018 20:46:36 GMT

Been contacting o2 several times. First time i was told it was scanned and marked return and within 24 hours everything will be cleared. 2nd one said it might have reached o2 return center but not scanned. 3rd one said give it few days till friday and said ill have to pay remaining phone amount.( why should i pay if i returned the phone within 14 days and was marked return) ?

Re: New Phone Return

MI5 — Mon, 17 Sep 2018 20:48:47 GMT

You only have to pay for any usage during the 14 day period before you returned it.

Re: New Phone Return

EmilieT — Tue, 18 Sep 2018 15:00:54 GMT

Hi @Itzcraig, and to the forum!

It'd be great if you could share any new update with us on this, when your phone is scanned and the contract cancelled. If you need any further help do let us know

Re: New Phone Return

Itzcraig — Tue, 18 Sep 2018 18:11:16 GMT

Just now heard that now the contract will be ended on the 24th tuesday and then my phone was marked returned!!

Re: New Phone Return

Cleoriff — Tue, 18 Sep 2018 18:21:50 GMT

At least they have found it and scanned it back into the system @Itzcraig

Re: New Phone Return

Itzcraig — Tue, 18 Sep 2018 18:24:26 GMT

Yea i think because my phone bill ended and only my sim card bill was there. So yea and it shows on my number that my contract will end on the 24th. What a relief after all the struggle with customer service

Re: New Phone Return

MI5 — Tue, 18 Sep 2018 18:25:08 GMT

Good news mate

Re: New Phone Return

jonsie — Tue, 18 Sep 2018 21:01:35 GMT

@Itzcraig wrote:
Just now heard that now the contract will be ended on the 24th tuesday and then my phone was marked returned!!

Someone obviously tripped over it on the warehouse floor....