topic Re: Feeling scammed in Discussions & Feedback

Feeling scammed

Grumpy — Mon, 10 Sep 2018 13:53:59 GMT

I have been a Talk Talk mobile customer for 30 months, Talk Talk are ceasing mobile provision and Have a "Partnership with O2" On my TT account page there was an upgrade offer, with O2, of a Samsung J3 with 1GB of data, unlimited calls and unlimited texts for £14 per month for 24 months, I called the standard TT number, told them what I required and the operator said she was "putting me through to sales".

The sales person then asked how she could help, I said " I am a Talk Talk mobile customer and i would like to take the offer of a Samsung J3 with 1GB of data, unlimited calls and unlimited texts for £14 per month for 24 months" she then launched into her sales pitch talking rapidly, (to be honest, she lost me) took details from me for setting up an account with banking details then asked if i was happy, I then asked her "Can you confirm that I will get a Samsung J3 with 1GB of data, unlimited calls and unlimited texts for £14 per month for 24 months" she said "yes"

I received the phone, set it up, rang with my PAC code and my old number was transferred over on the 6th Sept

When I logged on to my O2 account i noticed that my tariff was what I expected but at £22 per month for 24 months with a bolt on of £6 discount for 12 months, not what I agreed to, on complaining to O2 i then discovered that i hadn't been talking to O2 but a company called LBM who sold me the package. since raising a complaint with LBM my bolt on has changed to £8 discount for 12 months, still not what i asked for or agreed to but. in my view, an acknowledgement of the justification of my complaint

I don't want to cancel my order within the 14 day time slot as I like the phone, I just want the deal that I agreed to, I have informed Talk Talk of my problem as well, it appears that the "Parnership" is cemented together with an unscrupulous sales company who mis sell contracts

Please advise

Re: Feeling scammed

Bambino — Mon, 10 Sep 2018 14:06:07 GMT

@Grumpy This is a customer community, not O2 customer service. Please use this link: https://www.o2.co.uk/contactus

If you don't get a result you're satisfied with, lodge a complaint using Resolver within this link: https://www.o2.co.uk/how-to-complain

Re: Feeling scammed

Grumpy — Mon, 10 Sep 2018 14:13:47 GMT

Thank you

Re: Feeling scammed

Bambino — Mon, 10 Sep 2018 15:12:18 GMT

You're welcome @Grumpy. Hope you get this sorted out. If you feel inclined, please come back and let us know how you got on. Good luck.:smileywink:

Re: Feeling scammed

Grumpy — Mon, 10 Sep 2018 15:16:39 GMT

I most certainly will, I raised the issue with the "Resolver" system and have been promised an answer within five days, watch this space

Re: Feeling scammed

jonsie — Mon, 10 Sep 2018 15:42:39 GMT

Hi @Grumpy, were you put onto a business contract or a standard consumer cotract?

Re: Feeling scammed

Grumpy — Mon, 10 Sep 2018 15:46:15 GMT

Just a standard consumer contract i assume as I'm retired and a light user

Re: Feeling scammed

Glory1 — Mon, 10 Sep 2018 16:05:23 GMT

@Grumpy I'd double check that as O2's so-called trusted partners are known for putting unsuspecting customers on business contracts!

Re: Feeling scammed

Grumpy — Mon, 10 Sep 2018 16:12:37 GMT

Will do

Re: Feeling scammed

madasaf1sh — Tue, 11 Sep 2018 07:04:57 GMT

Sounds like its Talk Talk, who have engaged with LBM to manage the migration process, so i would take this up with Talk Talk, and LBM.

Talk Talk are famous for not giving a dam about customers, and their information, so am not surprised by anything they do, as its always the cheap way out.....

Re: Feeling scammed

Grumpy — Mon, 17 Sep 2018 15:02:50 GMT

Thanks for all the replies guys, i received a reply to my "Resolver" action today and it was positive:

"As I’m unable to confirm what deal was offered when you spoke with the sales advisor, I believe that your complaint should be upheld.

My actions: I’m really sorry that you’re unhappy with the service that you’ve received from us. Customer satisfaction is something that we take seriously and I’ve forwarded your comments about this to the relevant parties to be addressed and investigated further. For security reasons this will be dealt with internally.

As I can see that the deal was advertised at £14 a month for 24 months, I’ve removed the current discount and applied an £8 monthly discount for 24 months. The discount will take affect from your next bill dated 3 October 2018. Please be aware, if you upgrade or cancel early, the discount will be removed."

Re: Feeling scammed

Glory1 — Mon, 17 Sep 2018 15:38:07 GMT

Great news @Grumpy. I'm pleased it was all sorted to your satisfaction.

Re: Feeling scammed

Grumpy — Mon, 17 Sep 2018 16:05:17 GMT

Thank you

Re: Feeling scammed

jonsie — Mon, 17 Sep 2018 16:15:33 GMT

Great news

Re: Feeling scammed

Cleoriff — Mon, 17 Sep 2018 18:22:09 GMT

Brilliant news @Grumpy