topic Re: poor service in Discussions & Feedback

poor service

DW — Sat, 01 Sep 2018 14:08:57 GMT

DO NOT RENEW YOUR CONTRACT WITH o2 if you do not want to be ripped off by o2 recycle. I have just sent a pristine galaxy s8 back with not so much as a thumb print on it and after being offered £230 when o2 wanted my business I was in reality offered £46 !!!! (the same price I would have been offered if it was smashed to pieces but still turned off and on!!!!
This apparently due to "screen burn" which was at no point apparent during my everyday use of the phone.
Anyway I contacted o2 and after being a customer since they were BT Cellnet I am about to return my note 9 and cancel all my contracts with o2. They wouldn't even agree to add a token credit to my account in lieu of this derisory offer and the totally misleading information imparted to me when on calls to agents keen to get my new business!!

If necessary I will re-post this all over every social media platform to warn those considering an o2 contract WELL DONE O2!!

Re: poor service

Bambino — Sat, 01 Sep 2018 14:16:12 GMT

@DW This practice by O2 Recycle is nothing new. Just search the forum and you will find many other posts similar to yours.

Ask them to return your phone and then take it to CEX. You're more likely to get a better price.

If you want to lodge a complaint, follow this link: https://www.o2.co.uk/how-to-complain

Re: poor service

MI5 — Sat, 01 Sep 2018 14:21:45 GMT

If there really is screen burn, surely this would be covered by warranty (it's 2 years on Samsung's) so you could always get them to put a new screen in prior to giving you full value of your phone

Re: poor service

Anonymous — Sun, 02 Sep 2018 08:18:59 GMT

This is quite normal practice for O2 Recycle. I’ve been quite fortunate that I’ve used their service a lot over the years & only had this problem once but you will get better prices by going to CEX

Re: poor service

Poppysmum — Sun, 02 Sep 2018 09:02:05 GMT

I agree CEX is best place to recycle your phones i always go to them never had any trouble