topic Re: O2 ask cut down app in Discussions & Feedback

O2 ask cut down app

adamtemp64 — Fri, 10 Aug 2018 03:50:53 GMT

Heads up

Re: O2 ask cut down app

pgn — Fri, 10 Aug 2018 06:54:25 GMT

And it's a bolt-on. 🙄

Re: O2 ask cut down app

darrengf — Mon, 13 Aug 2018 21:21:19 GMT

I deleted mine. Don’t see the point in it. Prefer MY O2. Much easier and simpler to use.

o2 needs to make one decent App and stick with that one. There is no need for o2 ask which MY o2 can incorporate it all,

waist of resource and money to me.

Re: O2 ask cut down app

jonsie — Mon, 13 Aug 2018 21:32:09 GMT

It is a waste of resources and money...NOW! Before it served a purpose for those thousands of customers with poor or no signal at home who cannot use wifi calling. So, useful in that scenario but no use to the millions who have no concerns with coverage. The biggest waste of resources was the duplication or mirroring of My O2 incorporated within the app. Why they have stopped messaging and calls is beyond me as it is needed until wifi calling is available to all.

Re: O2 ask cut down app

pgn — Tue, 14 Aug 2018 07:02:30 GMT

Is it sufficient to just remove the app from the phone, or does the bolt-on have to be removed as well, @darrengf?

Does bolt-on removal mean a call to CS?

Thanks!

Re: O2 ask cut down app

Cleoriff — Tue, 14 Aug 2018 07:28:10 GMT

I just deleted the app. Never used it anyway so mine wouldn't have required a call @pgn

Re: O2 ask cut down app

darrengf — Tue, 14 Aug 2018 17:32:07 GMT

Hi @pgn

As we speak I’m trying to get through on to o2 chat to see if I can have the bolt on removed as we speak.

so I will let you know the outcome.

Re: O2 ask cut down app

pgn — Tue, 14 Aug 2018 17:35:04 GMT

Muchas gracias, @darrengf

Re: O2 ask cut down app

darrengf — Tue, 14 Aug 2018 17:41:15 GMT

Just letting you know @pgn

once it’s on, it can’t be removed.

o2 Chat are saying it’s default on the account.

@Martin-O2 can you check this please, it only appears when you sign up for the app, so surely it can also be removed.

thanks.

Re: O2 ask cut down app

pgn — Tue, 14 Aug 2018 17:51:11 GMT

Same here, @Martin-O2 - how to get rid of the Ask bolt-on after having removed the app (android) that signed me up for it in the first place?

Re: O2 ask cut down app

jonsie — Tue, 14 Aug 2018 17:56:23 GMT

It's not a problem having the bolt on even after removing the app. Is it causing any issues for you?

Re: O2 ask cut down app

pgn — Tue, 14 Aug 2018 18:02:19 GMT

@jonsie wrote:
It's not a problem having the bolt on even after removing the app. Is it causing any issues for you?

Apart from annoying my incipient OCD, I guess not... it went on unbidden, it should come off.

Re: O2 ask cut down app

jonsie — Tue, 14 Aug 2018 18:07:19 GMT

Just leave it and it will fester round the edges and drop off....like most things...

Re: O2 ask cut down app

pgn — Tue, 14 Aug 2018 18:12:04 GMT

@jonsie wrote:
Just leave it and it will fester round the edges and drop off....like most things...

Best advice I've heard all day, thanks!

Re: O2 ask cut down app

darrengf — Tue, 14 Aug 2018 18:30:59 GMT

@jonsie You speak for your self.

i don’t want my thing (s) to drop off lol.

im quite attached to mine ta!

Re: O2 ask cut down app

jonsie — Tue, 14 Aug 2018 18:34:43 GMT

@darrengf wrote:
@jonsie You speak for your self.

i don’t want my thing (s) to drop off lol.

im quite attached to mine ta!

Yes I was quite attached to a couple of things that dropped off. Use it or lose it comes to mind 😂

Re: O2 ask cut down app

darrengf — Tue, 14 Aug 2018 18:52:35 GMT

@jonsie Oh eck lol

Re: O2 ask cut down app

Martin-O2 — Wed, 15 Aug 2018 08:48:37 GMT

Hey guys I've raised this with the team this morning and will give you an update once I hear back.

Re: O2 ask cut down app

ste064 — Sat, 18 Aug 2018 08:10:35 GMT

Hi any luck with the teams answer?

Re: O2 ask cut down app

Martin-O2 — Mon, 20 Aug 2018 09:18:00 GMT

Nothing yet @ste064 but I'll chase this up again today.