topic Complaint about O2 in Discussions & Feedback

Complaint about O2

DavidSimp — Wed, 22 Aug 2018 15:40:27 GMT

I'd like O2 to get in contact with me and inform me of the where abouts of my new phone.

Ive paid for next working day delivery before 10.30am as my family and I were traveling on holiday on that day. We delayed our travel plans to await the arrival of the handset and it never arrived. I've had no communication from O2 to inform me of what is happening and the location of the handset. This is the 3rd time I've raised it with them. Appalling service.

David Simpson

Re: Complaint about O2

Bambino — Wed, 22 Aug 2018 15:57:01 GMT

@DavidSimp O2 will not contact you. This is a customer community.

You can contact O2 by referring to this link: https://www.o2.co.uk/contactus

If you want to lodge a complaint, use this link: https://www.o2.co.uk/how-to-complain Resolver within that link gets good results.

Re: Complaint about O2

MI5 — Wed, 22 Aug 2018 16:43:57 GMT

If you are in a hurry for a phone, we always recommend buying in store.
Online ordering with O2 is always a gamble.

Re: Complaint about O2

jonsie — Wed, 22 Aug 2018 22:22:15 GMT

It's more than likely out of stock. Shame O2 don't think it's couteous to inform customers that they don't have a live tock system and that items will always show as in stock when quite obviously they aren't.