topic Re: positive feedback Epsom in Discussions & Feedback

positive feedback Epsom

issy — Mon, 20 Aug 2018 17:33:32 GMT

My phone was slowly breaking on me and I was eligible for an early upgrade, so I went into the Epsom store to discuss my options. I initially left the shop very satisfied with my new iPhone, after receiving friendly and helpful service from a trainee Andree (I think this was here name). Had she not of mentioned she was training still, I would not have noticed as she was very confident and thorough in her approach.

Later I got home that evening and spoke to a family member who is also with o2 and has the same phone and tariff plan, yet was paying a £12 less a month. Feeling frustrated and ripped off by this point, I returned the next day to the o2 store and was served again by Andree explaining I wished to return the phone and switch provider to a cheaper option. She handled the situation very well and was understanding of my point of view. Her manager Terri was then introduced, and to cut a long story short I left with the phone I wanted at a good price.

Both Toni and Andree handled the situation in a very friendly and professional manner and I am very grateful for their efficient and friendly customer service approach. It has encouraged me to stay with o2 and also recommend the store to people I know. Both ladies are a credit to your company and deserve the recognition for their high standard of customer care, both of whom were friendly throughout the transaction despite my frustration at the time.

Please pass on my thanks to these employees.

Re: positive feedback Epsom

Anonymous — Mon, 20 Aug 2018 17:37:04 GMT

@EmilieT @Marjo

Re: positive feedback Epsom

MI5 — Mon, 20 Aug 2018 17:45:33 GMT

Nice one @issy
Always good to hear positive feedback

Re: positive feedback Epsom

Cleoriff — Mon, 20 Aug 2018 18:21:46 GMT

@issy

Thanks for posting positive feedback. Always good to hear.

Welcome to the forum by the way

Re: positive feedback Epsom

jonsie — Mon, 20 Aug 2018 21:37:48 GMT

Some excellent staff in many stores. Well done Epsom

Re: positive feedback Epsom

Marjo — Tue, 21 Aug 2018 10:00:51 GMT

Hi @issy welcome to our community! Awesome to hear that you had a positive experience with Andree and Tony - thanks a lot for sharing.

I'm going to drop you a private message here on the forum to get a couple of additional details. Please do check when you get a moment and we'll pass on your kind words.