topic Re: Positive Feedback - Customer Service in Discussions & Feedback

Positive Feedback - Customer Service

johannafrancina — Mon, 06 Aug 2018 08:52:09 GMT

Today I visited the Stamford Branch with a network issue. I was served by Adam, who was most knowledgable and sorted my problem without any issues. He also advised me on a better value plan for my usage.

I can't fault Adam's customer service and hope there is a way to pass this on him.

I am a happy O2 customer. Johanna

Re: Positive Feedback - Customer Service

Cleoriff — Sat, 04 Aug 2018 10:10:20 GMT

@johannafrancinaThanks for your positive post. I am sure @Martin-O2 or @EmilieT our community admin

will make sure Adam gets your feedback.

Welcome to the forum by the way

Re: Positive Feedback - Customer Service

jonsie — Sat, 04 Aug 2018 17:23:18 GMT

Nice one Adam and thank you Johanna 😀

Re: Positive Feedback - Customer Service

Martin-O2 — Mon, 06 Aug 2018 08:36:28 GMT

Thanks for the tag as always @Cleoriff!

@johannafrancina Awesome to hear that Adam was able to get you sorted and on a new plan! I'll make sure your feedback reaches the store.