topic Re: Any help with passing this on in Discussions & Feedback

Any help with passing this on

Jutmanc — Sat, 28 Jul 2018 20:09:21 GMT

On Tuesday evening my S7 edge died on me, unable to charge, would't switch back on etc. I spoke to the team on Twitter regards it and advised me to go to live chat, little did I know it was the person on there I was talking to was the one from twitter. But honestly I have nothing but high praise for these people espcially Harry, I'm sure that was his name. He offered to swap my dead phone for a replacement of the same model which was agreed but later found out it was out or stock. So after speaking with him again I was told no S7 edge was in stock which then I was offered a S8 instead which I was overly impressed with, which arrived next day. But I say it again it was a pleasant expierence. I'm a very happy o2 customer have been for years.

But if anyone can help me pass this feedback on it would be great.

Re: Any help with passing this on

pgn — Sat, 28 Jul 2018 20:16:23 GMT

I've tagged in the board Admin team, @Jutmanc your praise will get to the person intended.

Welcome to the forum!

@Martin-O2 @Marjo @EmilieT- one for the Praise for O2 thread.

Re: Any help with passing this on

MI5 — Sat, 28 Jul 2018 20:14:26 GMT

Our community team will pick this up on Monday and pass on your thanks.....
@Martin-O2 @EmilieT

Re: Any help with passing this on

Jutmanc — Sat, 28 Jul 2018 20:15:43 GMT

Thanks.

Re: Any help with passing this on

Cleoriff — Sat, 28 Jul 2018 20:18:44 GMT

Excellent work by live chat. Well done and so pleased for you @Jutmanc

Re: Any help with passing this on

Jutmanc — Sat, 28 Jul 2018 20:23:07 GMT

Its great to see when you hear so many people moan about the service they have been given etc, to be honest I've never had any issues that come to mind.

Re: Any help with passing this on

EmilieT — Mon, 30 Jul 2018 08:08:45 GMT

Hi @Jutmanc, and welcome to the forum!

Thanks for sharing this with us, what a great way to start the week I'll send you a Private Message on the forum to get a few more details, and I'll make sure your lovely comments reach Harry; it'll make his day as well I'm sure.

Cheers as well @pgn and @MI5 for the mention