topic Re: O2 Ask - Longevity Defined in Discussions & Feedback

O2 Ask - removing calls and SMS

a_hcir — Tue, 10 Jul 2018 09:14:03 GMT

Just got this text message from O2 saying that the two actually useful features of Ask are going..

Are you serious, O2?

Re: O2 Ask - removing calls and SMS

MI5 — Tue, 10 Jul 2018 09:24:52 GMT

I doubt anyone here will be surprised by that news!!

O2 Ask - Longevity Defined

jonsie — Tue, 10 Jul 2018 09:58:30 GMT

So can anyone see the point of O2 Ask??

Yet again? So an app that we promote to help customers make calls and send texts from home or work when there is no network coverage has once again been taken away. What use is the app now? Anything you can do after 8th August can be done in My O2 and the chat function (who uses that?) is a poor runner up to the wealth of free wifi apps out there!

Cn @Martin-O2 @Marjo or @EmilieT get any information from the bods who make these decisions as to why or at least feed this back to them.

Unfathomable as to why they launch an app and months later withdraw it. Is there anything else in the pipeline? Are we going to be able to make calls via My O2 ......? Speechless!

Re: O2 Ask - removing calls and SMS

a_hcir — Tue, 10 Jul 2018 09:32:32 GMT

Has there been any chat about it? I scoured the board before posting, surprised there wasn't an uproar 😞

Re: O2 Ask - Longevity Defined

Cleoriff — Tue, 10 Jul 2018 09:47:20 GMT

Absolutely appalling @jonsie I have only just learned of this via your post. I'm speechless.

Re: O2 Ask - removing calls and SMS

Cleoriff — Tue, 10 Jul 2018 09:49:20 GMT

@a_hcir wrote:
Has there been any chat about it? I scoured the board before posting, surprised there wasn't an uproar 😞

No @a_hcir none of us knew until @jonsie posted the screenshot he linked to above. Absolutely appalling news

Re: O2 Ask - removing calls and SMS

MI5 — Tue, 10 Jul 2018 09:52:04 GMT

I can’t use the app so your post was the first I heard about it @a_hcir

Re: O2 Ask - Longevity Defined

Martin-O2 — Tue, 10 Jul 2018 10:07:51 GMT

Thanks for raising this @jonsie. I'll see what I can find out.

Edit: I've merged the 2 O2 Ask threads together.

Re: O2 Ask - Longevity Defined

gmarkj — Tue, 10 Jul 2018 10:12:00 GMT

I also got that text as a user of Ask.
Find it rather amusing that the app is being decommissioned so quickly after being published.
Are there plans to use the call/SMS function in another app? Is the app going to supplant the My o2 app, or disappear altogether?
Any news would be welcome @Martin-O2.

Re: O2 Ask - Longevity Defined

Cleoriff — Tue, 10 Jul 2018 10:14:04 GMT

@Martin-O2 wrote:
Thanks for raising this @jonsie. I'll see what I can find out.

Edit: I've merged the 2 O2 Ask threads together.

Good call, As there may be many asking about this, will we direct them to this thread and ask for a merge @Martin-O2?

Re: O2 Ask - Longevity Defined

pgn — Tue, 10 Jul 2018 10:40:18 GMT

Re: O2 Ask - Longevity Defined

Cleoriff — Tue, 10 Jul 2018 10:35:18 GMT

Well that's very good @pgn...you already merged yourself

Re: O2 Ask - Longevity Defined

Martin-O2 — Tue, 10 Jul 2018 10:41:30 GMT

@Cleoriff Please direct them to this thread. I think we'll avoid merging tons of threads or it could get a bit messy.

Re: O2 Ask - Longevity Defined

Cleoriff — Tue, 10 Jul 2018 10:46:14 GMT

@Martin-O2 wrote:
@Cleoriff Please direct them to this thread. I think we'll avoid merging tons of threads or it could get a bit messy.

Of course it would get messy. We will see comments totally out of sync as happened on a recent thread which I mentioned yesterday....

Re: O2 Ask - removing calls and SMS

Anonymous — Tue, 10 Jul 2018 11:20:43 GMT

So can someone now delete my pointless guide/review of the app

Re: O2 Ask - removing calls and SMS

Cleoriff — Tue, 10 Jul 2018 11:25:26 GMT

@Anonymous wrote:
So can someone now delete my pointless guide/review of the app

Yes all that work @Anonymous . Mind you the app remains... it's now without it's two most important functions. So just needs altering (to what though?)

Re: O2 Ask - removing calls and SMS

jonsie — Tue, 10 Jul 2018 11:26:15 GMT

@Anonymous wrote:
So can someone now delete my pointless guide/review of the app

Yep....same as my guide to TU and World Chat.....

Re: O2 Ask - Longevity Defined

jonsie — Tue, 10 Jul 2018 11:28:16 GMT

Just amending the thread title

Re: O2 Ask - Longevity Defined

Cleoriff — Tue, 10 Jul 2018 13:09:43 GMT

@jonsie wrote:
Just amending the thread title

Good call

Re: O2 Ask - Longevity Defined

anticpated — Tue, 10 Jul 2018 17:07:40 GMT

Can I ask what this all about?