topic Re: Identity Fraud in Discussions & Feedback

Identity Fraud

steve37 — Mon, 09 Jul 2018 14:57:10 GMT

An account was taken out in my name (for an address where I have never lived) on the 6th March 2017.

This was reported to O2 in September 2017. After investigations, O2 promised that this had been resolved.

Guess what? I am STILL waiting, having been through O2 Complaints time after time, continually being promised that this would be resolved.

Is there anybody at O2 that is able to do what they say they have done?

Bambino — Mon, 09 Jul 2018 15:12:38 GMT

@steve37 We are all customers here. This is not O2. You'll just have to keep at customer service.

steve37 — Mon, 09 Jul 2018 15:15:31 GMT

It's the continual lies that get me, saying one thing when it is blatantly not correct.

MI5 — Mon, 09 Jul 2018 15:26:05 GMT

@Marjo @Martin-O2 @EmilieT is there anyone you can prod to help out here ?

Martin-O2 — Mon, 09 Jul 2018 15:49:56 GMT

Thanks for the mention @MI5

@steve37 We can certainly arrange for someone to look into this for you. I'll need some personal info so will drop you a quick private message.

steve37 — Tue, 10 Jul 2018 08:49:07 GMT

Thank you @Martin-O2 I have replied.