topic Re: Customer service feedback in Discussions & Feedback

Customer service feedback

JackB — Thu, 05 Jul 2018 10:29:10 GMT

Just had a really helpful advisor called naveen on the live chat. I accidentally clicked return when I was leaving feedback which left the page and I couldn’t get back to it, would just like naveen’s manager to know they were super helpful and managed to solve my issues for me quickly and were really polite.

Many thanks

Jack

Re: Customer service feedback

Cleoriff — Thu, 05 Jul 2018 10:32:37 GMT

Hi @JackB

Lovely to hear of your postive experience. I expect one of our community Admins will be in touch with you so they can feed this back to Naveen @Martin-O2 @EmilieT @Marjo

Welcome to the forum

Re: Customer service feedback

EmilieT — Thu, 05 Jul 2018 11:47:42 GMT

Cheers for the tag @Cleoriff

That's great to hear, @JackB! I'm sending you a PM (Private Message on the forum) to get some more details and make sure this feedback goes to Naveen and their team

Welcome to the forum as well

Re: Customer service feedback

Martin-O2 — Thu, 05 Jul 2018 14:57:51 GMT

Thanks for sharing @JackB! Really pleased you had a good Live Chat.

Re: Customer service feedback

jonsie — Thu, 05 Jul 2018 22:09:04 GMT

Great to hear and praise where it's due

Re: Customer service feedback

Marjo — Mon, 09 Jul 2018 10:50:31 GMT

I'm a bit late to the party as I've just seen this - thanks @JackB for sharing your feedback with us! And welcome to our forum!