topic Re: No data roaming in spain in Discussions & Feedback

No data roaming in spain

Jasonh — Wed, 04 Jul 2018 10:02:52 GMT

Hi,just had problem resolved after a few days trying having zero access to data in Spain away from wifi.If you have checked all your settings are on for data roaming and you have tried everything else in youn connections setting reset your Access Point Name..actually saw reset apn on forums but didnt know what the abbreviation was for..sorted me!!

Re: No data roaming in spain

Cleoriff — Wed, 04 Jul 2018 10:13:11 GMT

So pleased you are sorted @Jasonh. I presume you have an iPhone?

I ask this, as its always iphones which create problems when used abroad....and only with O2

All other network devices work perfectly with no issues when taken out of the country...

Welcome to the forum by the way (and very pleased we were able to help)

Re: No data roaming in spain

Jasonh — Wed, 04 Jul 2018 10:15:07 GMT

Hi no Samsung S9...I am presuming this is a default setting on this model as I changed phones a few days before leaving for europe

Re: No data roaming in spain

MI5 — Wed, 04 Jul 2018 10:15:42 GMT

It has become our standard advice now due to so many issues.
Glad you found it

Re: No data roaming in spain

Cleoriff — Wed, 04 Jul 2018 10:25:13 GMT

@Jasonh wrote:
Hi no Samsung S9...I am presuming this is a default setting on this model as I changed phones a few days before leaving for europe

That could be the reason then...the change of phone. Needless to say we are pleased it's sorted

For others in the same situation....this is the guide to follow

https://www.teamknowhow.com/discover/discover/o2-apn-settings

Re: No data roaming in spain

bmarton — Sat, 21 Jul 2018 18:58:39 GMT

Thanks everyone at O2 Community -- I resolved the same problem by resetting the APN on my CAT S30 (old Android 5.1). Data roaming worked in some countries and not in some others before I found the threads on this. The problem is, I've talked to at least three different advisors via Online Chat and in O2 stores, none of whom mentioned APN. Any chance of O2 drawing the attention of their colleagues to this?

Re: No data roaming in spain

MI5 — Sat, 21 Jul 2018 19:08:44 GMT

@bmarton wrote:
Any chance of O2 drawing the attention of their colleagues to this?

It's been fed back so many times already, but

Re: No data roaming in spain

Cleoriff — Sat, 21 Jul 2018 19:42:20 GMT

A long standing problem @bmarton

Fed back by us constantly all to no avail.