topic Re: Positive Experience wih O2 Guru - Adam Oliver at Maidstone in Discussions & Feedback

Positive Experience wih O2 Guru - Adam Oliver at Maidstone

John6736 — Tue, 19 Jun 2018 18:18:36 GMT

In the world we currently exist one is quick to complain, as invariably one is met with poor service. However credit should be given where it is due. I recently upgraded within O2 from and Samsung S5 mini to a S9.

In the process of upgrading, I made a mess up of backing up Whatsapp history and thought I had lost it all. I attended the O2 Maidstone shop and met with O2 Guru Adam Oliver, who spent some considerable time and patience assisting me with sorting this out.

I left the store with a fully backed up phone and restored faith in the service that can be provided. Adam Oliver was clearly knowledgeable and willing to explain where I had gone wrong, in a way which enables me not to make the same mistakes again. Adam is a credit to 02.

I hope this feedback is passed back to Adam.

Re: Positive Experience wih O2 Guru - Adam Oliver at Maidstone

MI5 — Tue, 19 Jun 2018 18:22:34 GMT

@EmilieT will be happy to pass this on for you.

Thanks for posting.

Re: Positive Experience wih O2 Guru - Adam Oliver at Maidstone

Cleoriff — Tue, 19 Jun 2018 18:49:30 GMT

Thanks for posting about your positive experience @John6736. It's lovely to hear good news and excellent service

Re: Positive Experience wih O2 Guru - Adam Oliver at Maidstone

jonsie — Tue, 19 Jun 2018 23:44:05 GMT

Big relief @John6736 and well done to Adam

Re: Positive Experience wih O2 Guru - Adam Oliver at Maidstone

EmilieT — Wed, 20 Jun 2018 08:33:07 GMT

Hey @John6736, reading your post made my day, thanks for sharing your great experience! I'll make sure this feedback gets to Adam Oliver, and in order to do so I'll need a couple more details; I'm sending you a PM (Private Message on the forum) now

Re: Positive Experience wih O2 Guru - Adam Oliver at Maidstone

anticpated — Wed, 20 Jun 2018 11:07:54 GMT

It has been known to happen.