topic Feedback/praise in Discussions & Feedback

Feedback/praise

Whitneygrace — Thu, 14 Jun 2018 19:20:33 GMT

Hi, I was wondering if anyone knows how to leave feedback for an o2 employee (positive). Yusra was just brilliant and I want to make sure it goes directly to her manager. Does anyone know the best way to do this?

Re: Feedback/praise

MI5 — Thu, 14 Jun 2018 19:30:17 GMT

We just need to tag @Marjo @Martin-O2 or @EmilieT who will do the necessary for you.

Re: Feedback/praise

Tsidkenu1es — Thu, 14 Jun 2018 19:38:29 GMT

Hi @Whitneygrace and to O2 Community Forum...! It is always great to hear good news about O2 staff... I'm please for you... I have no doubt Yusra will know about it...

Re: Feedback/praise

jonsie — Fri, 15 Jun 2018 00:41:33 GMT

You know, I realise this is way out of fashion these days, the best feedback is by letter to head office. That way, both the advisor, their manager and their team get the credit. Their is also a copy of the letter on the advisor's employee file too. Customers don't realise what such a letter means to an adviser.

O2 Correspondence Team
PO BOX 694
Winchester
SO23 5AP

Re: Feedback/praise

Cleoriff — Fri, 15 Jun 2018 06:44:28 GMT

@jonsie wrote:
You know, I realise this is way out of fashion these days, the best feedback is by letter to head office. That way, both the advisor, their manager and their team get the credit. Their is also a copy of the letter on the advisor's employee file too. Customers don't realise what such a letter means to an adviser.
O2 Correspondence Team
PO BOX 694
Winchester
SO23 5AP

I know that sounds a nice way to do things @jonsie, though I would always worry that the advisor wouldn't actually get the thanks. We found that a lot in the NHS. If anyone wrote to the Chief Executive praising the staff on my ward, we rarely got to hear of it!

It was as if the CEO liked to store such letters of praise in HIS office to read and admire

Re: Feedback/praise

Peanut — Fri, 15 Jun 2018 08:07:16 GMT

And if the adviser works for an outsourced (not sure if I’ve spelt that right!) company as I do, I’m guessing the chances are they’d never see the letter.

Re: Feedback/praise

EmilieT — Fri, 15 Jun 2018 08:56:06 GMT

It's great to hear you had such a good experience with Customer Service thanks to Yusra, @Whitneygrace

I will make sure this feedback goes to her and her manager, so I sent you a PM (Private Message on the forum) to get some more information. I'll also add your feedback to this lovely collection of positive experiences here afterwards!

Thanks @MI5 for the mention as well

Re: Feedback/praise

Whitneygrace — Thu, 19 Jul 2018 22:16:40 GMT

Thanks all for the help, I work in customer service myself and know that positive feedback is so important. I endeavour to thank people and notify their manager wherever possible to spread the love 💖

Re: Feedback/praise

Cleoriff — Thu, 19 Jul 2018 23:00:04 GMT

@Whitneygrace wrote:
Thanks all for the help, I work in customer service myself and know that positive feedback is so important. I endeavour to thank people and notify their manager wherever possible to spread the love 💖

That's absolutely correct @Whitneygrace

People are so quick to complain ...and often forget to give thanks when it means such a lot