topic Re: Mobile data in Peckham area in Discussions & Feedback

Mobile data in Peckham area

Thetinggoesskra — Sat, 09 Jun 2018 04:48:51 GMT

Does anybody have really slow mobile data around the Peckham area. Safari is miserably slow and refreshing for emails takes all day

Re: Mobile data in Peckham area

Bambino — Sat, 09 Jun 2018 05:17:09 GMT

@Thetinggoesskra Being London, it's most likely congestion of too many users at once, but you can also check your postcode to see if there are any problems: http://status.o2.co.uk/

You can also download the My Network app and report a problem, if there are any: https://www.o2.co.uk/apps/my-network

Re: Mobile data in Peckham area

Cleoriff — Sat, 09 Jun 2018 06:34:16 GMT

@Thetinggoesskra It's definitely mast congestion. This is the current status which shows no problem

You may want to try with a different browser and see if there is any improvement...

Re: Mobile data in Peckham area

MI5 — Sat, 09 Jun 2018 07:35:28 GMT

If it’s a new fault, it may not show up immediately and if you were experiencing problems at the time you posted it’s unlikely to be congestion.
Keep checking the status page for updates and use the MyNetwork app to report the issue as it may even be a fault that O2 are unaware of.

Re: Mobile data in Peckham area

pgn — Sat, 09 Jun 2018 14:36:45 GMT

I had a surprising suggestion from the O2 Social Media team in respect to these symptoms last week, and it works!

Try it, you never know, @Thetinggoesskra:@

Re: Mobile data in Peckham area

Thetinggoesskra — Sat, 09 Jun 2018 14:49:58 GMT

What was it they suggested? When I turn my mobile data on it doesn’t give me an option of either 3G or 4g

Re: Mobile data in Peckham area

pgn — Sat, 09 Jun 2018 15:30:07 GMT

I don't know what phone you have, @Thetinggoesskra, but on my Android 8 / OnePlus 3T, setting is here:

Re: Mobile data in Peckham area

jonsie — Sat, 09 Jun 2018 22:29:11 GMT

But as it states it should be automatic and seamless unless you have a 2G/3G only option.

Re: Mobile data in Peckham area

pgn — Sun, 10 Jun 2018 14:06:12 GMT

@jonsie wrote:
But as it states it should be automatic and seamless unless you have a 2G/3G only option.

Although if both are available, the phone's going to stick with a poor 4g signal before retraining to a lower-class 3G... Switching to 2G/3G option from 2G/3G/4G option or setting removes the congested 4G signal from the equation altogether, resulting in an immediate performance improvement.

If a simple tweak works, use it!

Re: Mobile data in Peckham area

MI5 — Sun, 10 Jun 2018 14:10:06 GMT

Yes it's something we often advise to avoid congestion.

Re: Mobile data in Peckham area

Tsidkenu1es — Sun, 10 Jun 2018 21:33:20 GMT

Hi @Thetinggoesskra and Welcome to O2 Community Forum...! Services may not works as should be,... but O2 Community is on top of it...!

Here around Tower Hamlets works G4 OK...!

Re: Mobile data in Peckham area

pgn — Mon, 11 Jun 2018 21:56:25 GMT

@MI5 wrote:
Yes it's something we often advise to avoid congestion.

And it works! Left pic shows the 3G test result, taken after switching to the 2G/3G only setting in my SIM and Network settings screen, where the Right pic shows how bad things were on the 4G signal (compare the Mobile Data indicator in the status bar across the top of each of the Screenshots!)

Re: Mobile data in Peckham area

jonsie — Tue, 12 Jun 2018 00:15:07 GMT

That's quite some difference @pgn Wow!

Re: Mobile data in Peckham area

Bekacs — Tue, 11 Dec 2018 18:17:34 GMT

I have this issue in Peckham ALL the time.

It is extremely frustrating. And it's not just me, my boyfriend who is also on O2, has the same problem.

There is also the same problem at London Bridge station at rush hour - that I can understand, I'm sure that is congestion, although it is still infuriating in this day and age! But why is there always congestion in Peckham? There are no where near as many people there as in London Bridge.

I reported a fault and was fobbed off with: "We’ve been checking for faults in your area but haven’t been able to find any."
Which is a load of rubbish because if they sent someone to Rye Lane/ or Peckham Rye station they would clearly see that data does not work there.

Thinking of changing networks because I go through Peckham Rye station all the time and this is a total pain. What's the point in paying for data if you cannot use it when you need to.

Re: Mobile data in Peckham area

pgn — Tue, 11 Dec 2018 18:24:34 GMT

Have you tried switching from 2g/3g/4g auto to 2g/3g only? Just in the busy areas at times of poor network response?

I have the same problem every weekday from 13:00 to 17;00, switchng back to 3g does help, immensely.

Re: Mobile data in Peckham area

Bekacs — Tue, 11 Dec 2018 18:34:44 GMT

No I hadn't thought of that until I came across this thread just now.

I will definitely try it though - I believe you that it will help.

It's just not very convenient, having to switch back and forth. I can see that I will forget to switch back to 4G again. But I will try it as a temporary workaround.

Also I wanted to add it's not just weekdays - we had problems on the weekend a couple of weeks ago too.

Thanks

Re: Mobile data in Peckham area

MI5 — Tue, 11 Dec 2018 18:38:03 GMT

If you have an android phone you can get an app that will do it in 2 taps if you keep the app on your homescreen.

Re: Mobile data in Peckham area

Bekacs — Tue, 11 Dec 2018 19:10:49 GMT

Oh really? I do have android! Please could you point me in the direction of the app?

Re: Mobile data in Peckham area

MI5 — Tue, 11 Dec 2018 19:35:38 GMT

@Bekacs

There are a few to choose from so see what you like, but something like this https://play.google.com/store/apps/details?id=com.geekonweb.switch2g3g&hl=en

Re: Mobile data in Peckham area

Baoser — Fri, 25 Oct 2019 10:10:20 GMT

This has been going on for a few years now. My search out of frustration has brought me to this thread.

I experience the issue everyday as I pass through Peckham in the morning and the evening. My iphone shows a good signal but can't seem to get any data (email/internet). Tried putting the phone into airplane mode and off again but doesn't help. Sometimes I can get 'No service' message for 2 - 3 mins.

I've even had my number ported to a different SIM and used different phones to no avail.

To exasperate it even further, it now seems to be spreading out to Nunhead. I have to leave the phone connected to wifi all the time at home now.

Is anything going to be done about this?