topic Re: Positive feedback in Discussions & Feedback

Positive feedback

TidgyPud — Sat, 02 Jun 2018 08:10:46 GMT

I have just had a chat with an o2 Employee on the 202 number called Yusef, he was so calm and understanding.
I had charges on my phone that I didn't make and he was so patient, talked me through everything and helped me pay some of it off.
I'd love to give his superior some positive feedback and let him know what a great advisor he is
Is there an email address or something I could use to contact someone?

Re: Positive feedback

Cleoriff — Sat, 02 Jun 2018 08:15:32 GMT

Hi @TidgyPud

Thanks for letting us know about this excellent service.

I am sure one of our Admin team @Marjo @Martin-O2 or @EmilieT will be in touch with you for more details so they can feed this back to Yusuf

Welcome to the forum

Re: Positive feedback

Poppysmum — Sat, 02 Jun 2018 10:11:21 GMT

I have also found Yusef very helpful in the past

Re: Positive feedback

jonsie — Sat, 02 Jun 2018 12:24:21 GMT

It would seem Yusef is a great asset to the customer service team at O2. Well done 😀

Re: Positive feedback

EmmaR — Sun, 03 Jun 2018 15:28:55 GMT

Hi, I am jumping on this thread as it is the most recent I can find. I just wanted to give high praise to Shelley Barnes (TM is Vicky Hall) who worked tirelessly for two days trying to get my upgrade put through on a VISA payment after VISA’s crash Friday. She tried everything bless her and in the end we won. I now have an iPhone 8 winging its way to me. I am one happy bunny thanks to Shelley. If you guys have your own version of the Oscars that lovely lady should definitely get one 😛. If you ever see this, thanks Shelley. I owe you many ice lollies lol.

Re: Positive feedback

jonsie — Sun, 03 Jun 2018 16:32:34 GMT

Brilliant 😁

The visa meltdown affected the world and his dog not to mention myself. Customer service at its best @EmmaR

Re: Positive feedback

Cleoriff — Sun, 03 Jun 2018 16:51:05 GMT

Good to hear @EmmaR. There are some staff who will go above and beyond the norm.

Re: Positive feedback

Marjo — Mon, 04 Jun 2018 09:05:58 GMT

Hi @TidgyPud Awesome to hear about your positive experience with Yusef, cheers for posting about it. And @EmmaR great to hear you got your upgrade sorted, I hope you enjoy your new iPhone 8 when it arrives. I'm a bit jealous!

I'll drop you both a PM (private message here on the forum) shortly to make sure we can find the correct agents to pass on your nice words, please do check when you get a moment.

Re: Positive feedback

Martin-O2 — Mon, 04 Jun 2018 10:24:54 GMT

Well done Yusef! He seems to be getting a great reputation around the Community Same for Shelley.

Thanks for sharing your feedback @TidgyPud and @EmmaR!

Re: Positive feedback

jonsie — Mon, 04 Jun 2018 18:29:43 GMT

I'll ask to be transferred to one of them next time I need to call ......