topic Re: Contact Preferences in Discussions & Feedback

Contact Preferences

Anonymous — Sat, 02 Jun 2018 12:09:47 GMT

Thanks to O2 today I could finally access my contact preferences via the new o2 Ask app after not being able to access it for a couple of years

Re: Contact Preferences

jonsie — Sat, 02 Jun 2018 12:27:31 GMT

Nice one not before time 🙄 As a matter of interest were they all ticked?

Re: Contact Preferences

Anonymous — Sat, 02 Jun 2018 13:08:59 GMT

@jonsie Yes they were ticked

Re: Contact Preferences

jonsie — Sat, 02 Jun 2018 13:41:58 GMT

I can't say I'm shocked @Anonymous

Re: Contact Preferences

Anonymous — Sat, 02 Jun 2018 13:43:32 GMT

@jonsie I fully expected it but it’s very annoying & sneaky on O2’s part

Re: Contact Preferences

Cleoriff — Sat, 02 Jun 2018 14:02:10 GMT

It is sneaky @Anonymous and appears to be any chance they get, your contact preferences will be set to suit O2 and not the customer...

Re: Contact Preferences

pgn — Sat, 02 Jun 2018 14:31:13 GMT

Yeah, despite me having changed the settings in the last 3weeks or so... using MyO2 online website.

Both the MyO2 app and O2 Ask let you do it, but the scrolling down to music prefs and what you use your phone for are easier to work with in Ask.

I'll see how the settings look again in a couple of weeks.

Re: Contact Preferences

Anonymous — Sat, 02 Jun 2018 14:50:40 GMT

The myo2 app has never let me do it. The new app didn’t at the start either but by chance today it actually worked

Re: Contact Preferences

jonsie — Sat, 02 Jun 2018 14:59:29 GMT

Well from most peoples' experience it makes sense to regularly check preferences. O2 blame system errors but....

Re: Contact Preferences

pgn — Sat, 02 Jun 2018 15:28:59 GMT

Strange how the system errors rarely appear to be in the customer's favour and usually in O2's...

Re: Contact Preferences

Anonymous — Sat, 02 Jun 2018 15:25:35 GMT

Hmm system errors that are designed to work in O2’s favour

Re: Contact Preferences

jonsie — Sat, 02 Jun 2018 15:32:24 GMT

@pgn wrote:
Strange how the system errors rarely appear to be in the customer's favour and usually in O2's...

I love a good conspiracy theory about system errors!

Re: Contact Preferences

pgn — Sat, 02 Jun 2018 15:44:47 GMT

Just wait until the system becomes smart enough to self-heal...

Actually, remembering my attempts to change my Community name, which keeps getting overwritten by the record stored in my MyO2 profile, perhaps we are already there, @jonsie@@

Re: Contact Preferences

jonsie — Sat, 02 Jun 2018 15:50:34 GMT

@pgn wrote:
Just wait until the system becomes smart enough to self-heal...

Actually, remembering my attempts to change my Community name, which keeps getting overwritten by the record stored in my MyO2 profile, perhaps we are already there, @jonsie@@

Yes I remember you posting about that...