topic Re: Outstanding customer service! in Discussions & Feedback

Outstanding customer service!

Ellyan — Fri, 01 Jun 2018 18:58:38 GMT

Just had to say what excellent service I received from one of the Pay and Go team whom I spoke to by phone today. I wish I could remember his name but sadly not. However it was to do with topping up my phone balance. My card was constantly being rejected. He couldn't have been more kind and helpful. I hope he realises who it was, and accepts this big 'thank you' from me!

Re: Outstanding customer service!

jonsie — Fri, 01 Jun 2018 19:01:21 GMT

Good to hear 😃

@Marjo @EmilieT will pass this on.

Re: Outstanding customer service!

MI5 — Fri, 01 Jun 2018 19:02:59 GMT

I'm sure we can find him for you.

@Marjo @Martin-O2 @EmilieT will be in touch for more details

Re: Outstanding customer service!

EmilieT — Mon, 04 Jun 2018 08:21:14 GMT

Cheers @jonsie and @MI5 for the mention!

It's great to hear you had such a good experience @Ellyan, thanks for sharing it with us. I'm sending you a PM (private message here on the Community) to get some more info and make sure your feedback goes to the right team

Re: Outstanding customer service!

Marjo — Mon, 04 Jun 2018 08:58:54 GMT

This made my morning, thanks for posting your positive feedback @Ellyan!